Zero balance

ATTENTION – PHONE LINE CLOSED – TUESDAY, SEPTEMBER 16 : Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 16 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.

File your complaint here

A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course, she received a grade of zero and was asked to pay $1,400 in outstanding program fees. Our review determined that there had been miscommunication between the student and college administrators. As a result of our intervention, she was issued a refund of the outstanding fees and the zero grade was removed from her transcript.

Read about how we helped other people in our Selected cases.

Help us improve our website. Was this page helpful?

Yes

Did you find what you needed?

The information was too hard to understand.

The information was wrong or out of date.

I didn’t find what I was looking for.

Other...

Please tell us why this information was not helpful

Note:

You will not receive a direct reply. Please do not include any personal information, such as your name, address, information about your complaint, or case number.
For general questions and complaints, please contact us here.