Message mistake
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then could not reach the worker, and was worried she would not be able to pay her rent. Ombudsman staff contacted the ODSP manager, who ensured the suspension was lifted and the woman continued to receive her benefits.