Strategic plan

Our Commitment

At Ombudsman Ontario, we are dedicated to being an effective agent of positive change for the people of Ontario

We do this by standing for the rights and well-being of Ontarians, ensuring their voices are heard, grievances are addressed, and public services are delivered with the utmost professionalism and fairness.

Through exemplary ombudsmanship, we validate good service and fair treatment by government and public sector agencies and provide constructive recommendations for corrective action and improvement where warranted. We strive to enhance the quality of government and public services and contribute to the overall betterment of the lives of Ontarians.

In pursuit of this goal, we are pleased to present Ombudsman Ontario’s strategic plan for the next three years. This plan was carefully crafted to ensure the continual progress and advancement of Ombudsman Ontario’s goal of being an impactful agent of positive change, enhancing fairness, accountability and transparency in government and the public sector, while promoting a deep respect for the rights of all Ontarians.

OUR STRATEGIC PRIORITIES

Our strategic priorities outline how our work supports our vision and mission. These strategic priorities create a framework for our three-year strategic goals, objectives, and action plans.

PILLAR 1	PILLAR 2	PILLAR 3
Prioritize service excellence and value for all Ontarians.	Strengthen and improve public services through exemplary Ombudsmanship.	Foster a workplace that empowers and unifies our team.
Strive for unparalleled service excellence and value through innovative solutions and a steadfast commitment to meeting the diverse needs of Ontarians.	Strengthen and improve public services for the benefit of Ontarians by promoting accountability, transparency, fairness and a respect for rights.	Foster an environment where our team is empowered, valued and united in a shared sense of purpose.
Elevate our public profile to increase awareness of and engagement with Ombudsman Ontario. Employ technology to optimize accessibility and service delivery to Ontarians. Leverage our data to ensure we remain responsive to the evolving needs of Ontarians. Embed principles of Truth and Reconciliation across our operations.	Maximize the impact of our case resolutions and investigations to improve public sector services. Practice proactive ombudsmanship through education and appropriate information sharing with government and public sector bodies. Establish ourselves as global leaders in our field, recognized for excellence in enhancing governance through impactful, high-quality work.	Continue to build a team of diverse and experienced professionals who are committed to our mission, vision and values. Cultivate a unified, equitable and inclusive workplace culture that enables and supports our team. Promote excellence and continuous development of our team.