What we do

We solve problems with Ontario government and public services. We make sure they treat people fairly and respect the rights of Ontarians.

Find out more about our work to help make Ontario services better while enhancing accountability and transparency in the public sector.

If you have a question, complaint or concern, contact us — we can help.

Learn more

Group of people

Our service excellence principles

We strive to deliver high-quality and impactful work through exceptional service to the public, in accordance with fundamental ombudsman principles. These principles align with our values of trust, respect, accessibility and excellence.

Strategic plan

Our strategic plan

At Ombudsman Ontario, we are dedicated to being an effective agent of positive change for the people of Ontario. Read our Strategic Plan for 2024-2027.

Coffee mug with Ombudsman Ontario logo, on a desk next to a headset

Our mission, vision and values

Our mission, vision, principles and values, to enhance government and public sector fairness, accountability and transparency, as well as promote a respect for rights.

Arthur Maloney being sworn in as Ombudsman

Our history

The Office of the Ontario Ombudsman was created in 1975 to help people when they have problems with provincial government and public sector services.

Thailand and Ontario Ombudsman signing MOU

Our international work

Our Office works with provincial, national and international oversight bodies. We share knowledge, strategies and best practices to improve how we serve Ontarians.