Transcript tribulations

A man hoping to return to university needed a college transcript for courses he had taken several decades ago. He had been trying for more than two months to get a copy of his transcript, even though the college’s typical turnaround time for such requests was 7-10 days.

Result: We raised his case with staff at the college, who acknowledged the poor communication on their part and expedited the transcript request so the man could register in time for his new course.