Our Mission
To be an effective agent of positive change for the people of Ontario by enhancing government and public sector fairness, accountability and transparency, as well as promoting a respect for rights.
Our Vision
A public sector that serves Ontarians in a way that is fair, accountable, transparent and respectful of their rights.
Our Principles
Impartiality
We do not take sides when resolving complaints or investigating concerns. Our decisions and recommendations to improve public services are based on the facts and the evidence.
Independence
We are independent. We do not take directions from government, public sector agencies, interest groups or individual complainants.
Confidentiality
Our reviews, resolutions, and investigations are done in private. Protecting the confidentiality of those who contact us is central to how we work.
Fairness
We work to ensure that government and the broader public sector act in a fair, open, and transparent manner when delivering public services and programs.
Our Values
Trust
We seek to build appropriate and productive relationships based on trust and credibility.
Respect
We treat everyone with dignity and respect and strive to listen and respond with compassion.
Accessibility
Our services are free and accessible.
Excellence
We strive to achieve the highest professional standards through the delivery of efficient and timely services and quality, impactful work.