Ways we help

We’re here to help resolve problems with government and public sector organizations. We make sure you’re treated fairly and your rights are respected.

Contact us if you:

  • Have a problem with an Ontario government or public service
  • Believe you were treated unfairly or disrespected
  • Feel frustrated after a long delay
  • Have trouble getting answers
  • Need information about the services you are entitled to

Find out what you can expect when you contact us.

Potential outcomes when we get involved

When we step in, we can:

  • Resolve your complaint
  • Help you figure out where to turn next
  • Help you learn more about the reasons for a decision
  • Make sure you receive money or benefits owed to you
  • Provide suggestions to make public services better
  • Advocate for fairness, including suggesting changes to policies to improve public services

Our approach

Our people-first approach means that our door is always open. Even if we can’t assist you, we’ll help get you on the right track.

We are neutral and impartial. In working to help you, we:

  • Look at whether services were provided fairly and if your rights were respected
  • Can help you in English, French or more than 200 other languages
  • Will accommodate your accessibility needs
  • Take a trauma-informed approach*

*We know that trauma can affect how people feel, respond and interact. Our approach is sensitive, empathetic and supportive.

Real-life examples

We are experts at resolving complaints. Our organization deals with 30,000 cases every year by working closely with government and public sector organizations to resolve individual issues and try to make sure they don’t happen again.

We also look at complaint trends and investigate larger problems, making recommendations to fix public services for people in Ontario.

Explore real-life examples of our work: