Prepare to file your complaint
It may be helpful for you to gather this information:
- Names or titles of the people you dealt with at the organization
- Dates you contacted them, or they contacted you
- Written communication you received from them about your issue
- The response you received if you made a complaint to the organization
You don’t have to submit documents to us as part of your complaint. But we may ask for some of this information as part of our review.
Submit your complaint
Choose one of these methods to make your complaint:
- Website: Use our secure complaint form
- Email: info@ombudsman.on.ca
- Phone:
- Toll free (in Ontario): 1-800-263-1830
- Outside Ontario: 416-586-3300
- TTY: 1-866-411-4211
- Fax: 416-586-3485
- Mail:
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9 - In person appointment: At our Toronto office
- In-person appointments must be made at least 24 hours in advance. Here’s how:
- Contact us at info@ombudsman.on.ca
- Call us at 1-800-263-1830
- In-person appointments must be made at least 24 hours in advance. Here’s how:
You can have an Elder, support person, family member, caregiver, caseworker, friend or other person help you file your complaint or contact our Office.