Media releases

June 1, 2020

Ontario Ombudsman to investigate government’s oversight of long-term care homes during pandemic

Ontario Ombudsman Paul Dubé today launched an investigation into the oversight of long-term care homes by the province’s Ministry of Long-Term Care and Ministry of Health during the ongoing COVID-19...
April 9, 2020

Statement by the Ombudsman: Our service to citizens during the coronavirus emergency

In accordance with the guidance of public health authorities and the provincial government, the office locations of Ombudsman Ontario have been closed since March 16. Despite this, my staff and I...
April 9, 2020

Ombudsman handling hundreds of complaints during coronavirus state of emergency

Ontario Ombudsman Paul Dubé today stressed that his office continues to help Ontarians during the present state of emergency, and has responded to hundreds of public complaints related to the COVID-19...
March 26, 2020

Statement by Ontario Ombudsman Paul Dubé on COVID-19 and Ontario’s correctional facilities

Ontario Ombudsman Paul Dubé today released the following statement regarding the impact of the COVID-19 outbreak on the province’s correctional facilities.
March 23, 2020

Statement by the Ombudsman: COVID-19 – Message to the public

As I write this, Ontario is in an unprecedented state of emergency, due to the global outbreak of the COVID-19 coronavirus. Millions of people are working from home and practicing “social distancing”...
February 12, 2020

Ombudsman Paul Dubé supports Venice Principles, strong legal foundation for ombudsman institutions

Speaking to colleagues from across Canada and around the world, Ontario Ombudsman Paul Dubé this week welcomed new international standards that define, promote and protect the role of ombudsmen in...
January 9, 2020

Ontario Ombudsman to investigate delays at Landlord and Tenant Board

In the wake of a recent surge in complaints, Ombudsman Dubé today announced an investigation into serious delays at the LTB, the administrative tribunal that resolves residential tenancy disputes.
December 30, 2019

Statement by the Ombudsman: Looking back on 2019 and ahead to 2020

As we close 2019 and look ahead to a new decade, it’s a fitting time to reflect on the recent historic changes to the Ombudsman’s Office, and to discuss our priorities for 2020.
November 29, 2019

Ombudsman finds Niagara CAO hiring was "inside job"

Regional council accepts all recommendations for reform
October 31, 2019

Ombudsman’s confidential report on Niagara CAO hiring to be viewed by council Nov. 14

Final report will be published after response is received, per Ombudsman Act.
October 4, 2019

Hamilton committee’s out-of-town meetings to hire city manager did not violate law, Ombudsman finds

But open portion of first meeting was “illegally closed” to public.
July 17, 2019

School consolidation decision process should be redone, Ombudsman tells Near North school board

Investigation reveals meeting and details that were never made public.
June 25, 2019

2018-2019 Annual Report: Ombudsman records one of “busiest years” in office’s history

Ontario Ombudsman Paul Dubé today reported on an historic year in which his office handled a 30% surge in complaints and saw its mandate expanded for the second time in four years.
May 1, 2019

Ombudsman can now take complaints about children’s aid societies and French language services

Cases and investigations to be handled by two new specialized units.
April 12, 2019

Ombudsman prepares for expanded oversight of child protection and French language services

New organizational chart, new funding for new responsibilities.
April 5, 2019

Ombudsman releases plan for new French language services unit

New oversight of French language services and child protection begins May 1.
February 28, 2019

Statement by Ontario Ombudsman Paul Dubé on segregation of inmates and Adam Capay case

Ontario Ombudsman Paul Dubé today released the following statement in light of the release of Justice John Fregau’s decision to stay proceedings against Adam Capay, the 26-year-old man who spent more...
February 21, 2019

Ombudsman releases first plans for new child and youth mandate

New units will handle oversight of child protection and French language services.
January 25, 2019

Ombudsman releases new tools to promote municipal transparency

Open meeting guide and digital case digest reflect decade of reports
December 6, 2018

Ontario Ombudsman’s mandate expanded

New legislation transfers jurisdiction over child protection system and French language services.
October 31, 2018

Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store

Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers...