Reports and Case Summaries

Filter By

July 6, 2020

6 July, 2020

Course completed

A transgender student at a college of applied arts and technology complained to us that she had experienced harassment, bullying, and a lack of accommodation.

Topics include:Les sujets incluent:

July 6, 2020

6 July, 2020

Second chance

A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar.

Topics include:Les sujets incluent:

June 25, 2019

25 June, 2019

Oh brother

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.

Topics include:Les sujets incluent:

June 25, 2019

25 June, 2019

Changed course

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.

Topics include:Les sujets incluent:

June 26, 2018

26 June, 2018

Just missed the mark

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

Topics include:Les sujets incluent:

June 26, 2018

26 June, 2018

Right to appeal

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Looking for answers

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

To be fair

A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Zero balance

A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Distance discount

A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Admit one

A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Fail safe

A student complained that he had failed a course due to false information provided to his professor by a teaching assistant.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Second chance

A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Back in action

An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Too far to go

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Buy the book

A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Pressed for cash

A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

No answer

A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.

Topics include:Les sujets incluent:

July 29, 2016

29 July, 2016

A processing predicament

A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.

Topics include:Les sujets incluent:

April 29, 2016

29 April, 2016

A learning experience

A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Tuition restitution

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa. She enrolled at a college of applied arts and technology in fall 2013, and was enrolled during the fall and winter 2013 and winter 2014 terms.

Topics include:Les sujets incluent:

August 25, 2009

25 August, 2009

Too Cool For School Too

Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.

Topics include:Les sujets incluent:

July 14, 2009

14 July, 2009

Too Cool For School

Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.

Topics include:Les sujets incluent: