Upstream battle
A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.
ATTENTION – PHONE LINE CLOSED – TUESDAY, SEPTEMBER 16 : Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 16 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.
A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility. Our inquiries determined that it was a matter for the Ministry of the Environment, Conservation and Parks. We learned it had conducted an investigation, traced the sewage spill to a commercial plaza upstream, and instructed the business to resolve the issue. The homeowner told us that although the sewage had stopped, storm water was still flowing from the pipe. After we followed up with both ministries and the municipality, the Ministry of Transportation had the storm drain filled with cement. The homeowner confirmed that this resolved the issue.