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On February 5, 2016, the Ontario Bar Association presented a breakfast program titled “What you need to know about the Ontario Ombudsman’s expanded oversight of municipalities, universities and school boards”. Laura Pettigrew, General Counsel at the Ontario Ombudsman, and Bar...
/resources/news/in-the-news/2016/what-you-need-to-know-about-the-ontario-ombudsman’s-expanded-oversight-of-municipalities,-universiti
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
/resources/reports,-cases-and-submissions/reports-on-investigations/2015/in-the-dark
A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the ...
/resources/reports,-cases-and-submissions/selected-cases/2016/uncredited
A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill.
/resources/reports,-cases-and-submissions/selected-cases/2018/month-to-month
A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help.
/resources/reports,-cases-and-submissions/selected-cases/2022/triple-trouble
Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015.
/resources/news/press-releases/2015/ombudsman-no-longer-able-to-take-hydro-one-complaints
Ombudsman’s Message - Reaching new heights This year has been an exceptional one for my Office, for both the sheer volume of public complaints and systemic investigations that we managed, and the historic progress that was achieved towards modernizing our mandate.
/resources/reports,-cases-and-submissions/annual-reports/2013-2014-annual-report
On May 11, 2017, Ontario Ombudsman, Paul Dubé, gave a keynote speech at the Federation of Northern Ontario Municipalities' 57th annual conference, in North Bay.
/resources/speeches-and-articles/speeches/2017/federation-of-northern-ontario-municipalities-keynote-speech
On April 21, 2008, my Office received a complaint about a closed meeting held by the council of the Township of Emo on April 8, 2008. The complainant alleged that after the adjournment of the regular meeting of council on that date, council held an unauthorized in-camera meet...
/resources/reports,-cases-and-submissions/municipal-meetings/2009/township-of-emo-municipal-government-by-stealth”
The Ombudsman received complaints that the Niagara Central Dorothy Rungeling Airport Commission lacked a procedure by-law and held meetings that did not comply with the open meeting rules.
/resources/reports,-cases-and-submissions/municipal-meetings/2023/niagara-central-dorothy-rungeling-airport-commission

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