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A man who received a water bill for more than $700 – around seven times more than his usual charge – called us in frustration when the local water company told him his previous bills were only estimates, but this one was based on actual use, and they could not alter his bill.
/resources/reports,-cases-and-submissions/selected-cases/2019/water-pressure
Beginning tomorrow – January 1, 2016 – the Ontario Ombudsman is officially able to take complaints about the province’s 444 municipalities and 21 publicly funded universities. This historic expansion of the Ombudsman’s mandate is the result of the Public Sector and MPP Accou...
/resources/news/press-releases/2015/ombudsman-begins-taking-complaints-about-ontario-municipalities-and-universities-on-new-year’s-day
A year-end Top 10 list is an annual tradition here at the Office of the Ontario Ombudsman. As we wrap up our milestone 40th year and welcome an historic expansion of our mandate on January 1, Acting Ombudsman Barbara Finlay has designed this list to help Ontarians get to know...
/resources/news/press-releases/2015/the-ontario-ombudsman’s-top-10-things-to-know-for-2016
For the second straight year, Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.
/resources/news/press-releases/2018/ontario-ombudsman-again-nominated-as-one-of-canada’s-most-influential-lawyers
Ten first responders and two members of the military took their lives in the first six weeks of the year.
/resources/news/in-the-news/2016/former-caledon-officer-encourages-first-responders-to-step-out-of-the-shadows-and-talk-about-mental
On May 6, 2016, Ontario Ombudsman Paul Dubé spoke to delegates at the 63rd annual Ontario Small Urban Municipalities Conference in Goderich.
/resources/speeches-and-articles/speeches/2016/ombudsman-oversight-are-you-prepared
The Ombudsman investigated a complaint about two information sessions on March 7, 2018 attended by a quorum of council for the Village of Casselman. During these sessions, the council members in attendance received information and updates with respect to the business of the m...
/resources/reports,-cases-and-submissions/municipal-meetings/2018/village-of-casselman-en
Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton.  
/resources/reports,-cases-and-submissions/reports-on-investigations/2018/by-law-surprise
As of June 4, 2015, the Ombudsman no longer has oversight of Hydro One. This oversight was removed in the passage of the Building Ontario Up Act (Budget Measures) 2015. If you have a new complaint about Hydro One, please refer to these options.
/resources/news/press-releases/2015/information-for-new-hydro-one-complainants
After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his latest ...
/resources/news/press-releases/2015/brighter-days-ahead-for-municipal-accountability-ombudsman

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