Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.
/resources/reports,-cases-and-submissions/reports-on-investigations/2009/a-vast-injustice
Ombudsman's Message - A year like no other As mandated by the Ombudsman Act , this report reviews the main trends and highlights of the 26,423 cases my Office handled between April 1, 2019 and March 31, 2020. In other words, most of the resolutions and investigations desc...
/resources/reports,-cases-and-submissions/annual-reports/2019-2020-annual-report
The role of an ombudsman is to promote accountability, transparency, and fairness in the public sector. This mandate is fulfilled by receiving citizens’ complaints about a branch of government or a public sector body, determining whether the complaint has merit, and if so, wor...
/resources/speeches-and-articles/articles/2017/ombudsman-strategies-for-getting-to-yes-and-beyond-acceptance-and-implementation-of-recommendati
Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
/resources/reports,-cases-and-submissions/reports-on-investigations/2011/oversight-undermined
Ombudsman's Message - A gradual return It is with cautious optimism that my colleagues and I turn the page on 2021-2022 and plan for a gradual return to the activities and methods of operation that we were forced to curtail with the onset of COVID-19 more than two years a...
/resources/reports,-cases-and-submissions/annual-reports/2021-2022-annual-report
We helped a woman from Manitoba who had struggled for six months to get Legal Aid Ontario to recognize her approval for legal aid in a custody case in Ontario.
/resources/reports,-cases-and-submissions/selected-cases/2018/about-time
An inmate complained to us that staff at his correctional facility had taken his eyeglasses and refused to return them.
/resources/reports,-cases-and-submissions/selected-cases/2019/re-vision
An inmate who uses a customized wheelchair to support his spine sought our help because he was being repeatedly transferred to a second institution without his chair.
/resources/reports,-cases-and-submissions/selected-cases/2020/needed-support
An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.
/resources/reports,-cases-and-submissions/selected-cases/2021/report-duty
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.
/resources/reports,-cases-and-submissions/selected-cases/2022/supplemental-care