Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.

He also investigates complaints about closed municipal meetings under the Municipal Act. Find your closed meeting investigator and read about closed meeting cases here.

Use the filters to find the reports and case studies you are looking for.

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June 26, 2018

26 June, 2018

Just missed the mark

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

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June 27, 2017

27 June, 2017

Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.

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June 27, 2017

27 June, 2017

Zero balance

A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.

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November 8, 2016

8 November, 2016

Back in action

An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.

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November 8, 2016

8 November, 2016

Too far to go

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.

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November 8, 2016

8 November, 2016

Buy the book

A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.

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November 8, 2016

8 November, 2016

Pressed for cash

A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.

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November 8, 2016

8 November, 2016

No answer

A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.

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July 28, 2015

28 July, 2015

Tuition restitution

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa. She enrolled at a college of applied arts and technology in fall 2013, and was enrolled during the fall and winter 2013 and winter 2014 terms.

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July 28, 2015

28 July, 2015

Way out west

A single mother complained to the Ombudsman that she hadn’t received child support payments in six months, despite her daughter, a post-secondary student, still living at home. The father lived in B.C., and as long as the daughter attended school and lived with her mother, he was required to pay monthly support payments.

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October 22, 2014

22 October, 2014

Careless About Child Care

Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.

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August 25, 2009

25 August, 2009

Too Cool For School Too

Ontario Ombudsman urges stricter controls on colleges: Cambrian college left students unqualified; Ministry "abdicated responsibility".

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July 14, 2009

14 July, 2009

Too Cool For School

Ontario Ombudsman André Marin today urged the province's Ministry of Training, Colleges and Universities to get tougher on unscrupulous private career colleges.

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