Looking for answers

Looking for answers

June 27, 2017

27 June, 2017

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or decisions to the student, despite having taken action in response to some of his concerns. The university wrote to the student, explaining the university’s position and what actions had been taken.