Lack of clear mechanism

We received complaints of alleged violations of the councillor code of conduct in a township. While reviewing the complaints, we determined that the code of conduct wasn't readily available to the public, and there was no clear mechanism for making a complaint. Immediately following our inquiries, the township posted this information on its website along with a printable complaint form, and clarified the process for dealing with complaints, which includes referring them to council who can arrange for an investigation.

Read about how we helped other people in our Selected cases.