Billing bungle

Billing bungle

November 8, 2016

8 November, 2016

A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.

A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29. The company told him his bills had been incorrect for the past two years, but would not provide him evidence of the errors. After Ombudsman staff spoke with the hydro company’s director of operations, he explained the error was due to a software glitch, and he directed that the customer be given a detailed spreadsheet showing his actual usage for the two years. The customer was happy with the detailed explanation and entered into a payment plan to cover the bill.