Chequing in

Ministry of Health and Long-Term Care

Date: 2010

A diabetic senior who lives alone on a fixed income contacted the Ombudsman when her reimbursement cheque for the cost of her insulin needles failed to arrive from the Ministry of Health and Long-Term Care’s Assistive Devices Program. The Ministry had told her she simply would not be getting any money, with no explanation. An Ombudsman staff member contacted a Senior Program Co-ordinator at the Ministry, who determined that an error had been made, and a cheque for $170 was sent to the woman on a priority basis.