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Overpayment Overblown

Ministry of Community and Social Services (Ontario Disability Support Program)

Date: 2009

A woman complained to the Ombudsman after fighting with Ontario Disability Support Program (ODSP) officials for six years over their calculation that they had overpaid her and she owed them more than $10,000. The woman disputed this amount, but the ODSP had continued to collect monthly payments from her on the debt, while denying her request for an internal review.

An Ombudsman staff member contacted ODSP staff and after a thorough
review of the woman’s file, they admitted their calculations were wrong – in fact, the overpayment had only been about $7,200 and the woman had already more than repaid it. She was actually owed $580. ODSP officials met with the woman and ensured she received a refund.