SKIP NAVIGATION saut de navigation
Closed municipal meetings

Municipal Meetings

"When in doubt, open the meeting" Learn More
E-Newsletter

The Watchdog
E-Newsletter

Read the latest issue or sign up to get it delivered right to your inbox
Frequently Asked Questions

Frequently asked questions

FIND ANSWERS TO COMMON QUESTIONS
View FAQ
Investigations (general)

Investigations

From newborn babies to lottery players to property owners, the Ombudsman's investigations have helped Ontarians.
Read about them
Careers

Join Our Team

If you're interested in making a difference, you should work here.
Read our Annual Reports

Annual Reports

THE ONTARIO OMBUDSMAN RESOLVES THOUSANDS OF COMPLAINTS EVERY YEAR. READ ABOUT THEM IN OUR ANNUAL REPORTS
Learn more
Caught in the Act

G20 Report:

CAUGHT IN THE ACT Read the Report
Make a Complaint

Make a complaint

Do you have a complaint about a government service or agency? Start the process

Every Bit Helps

Ministry of Health and Long-Term Care

Date: 2007

A social worker contacted the Ombudsman’s Office on behalf of a patient who had had part of one leg amputated, and needed hemodialysis treatments three times a week at a local hospital.  The patient received Canada Pension Plan Disability benefits and his municipality subsidized his accommodation in a retirement home.  Still, after he paid his monthly accommodation fees, he had $116 left for all his other expenses, out of which he had to pay $96 a month to a community-based agency for transportation to his hemodialysis treatments.  He also had to pay an annual deductible for drugs through the Ministry of Health’s Trillium Drug Program.

The Ombudsman’s Office contacted the Ministry to see what help could be provided for this desperate patient.  A Ministry consultant arranged that he would no longer have to pay the agency, which also received some Ministry funding, for transportation.  In addition, the Trillium Drug Program agreed to review the man’s file and extend him retroactive benefits for three months of the 2005 benefit year, as well as allowing his social worker to submit some past medication receipts for reimbursement.  The social worker advised the Ombudsman’s Office that these extra funds were greatly appreciated as they would allow the patient to pay a large outstanding pharmacy debt.