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Hydro One

Hydro One

Date: 05-25-2015

Investigation into the transparency of Hydro One billing practices and the timeliness and effectiveness of its process for responding to customer concerns. 

OMBUDSMAN'S REPORT: IN THE DARK

The Ombudsman can no longer take complaints about Hydro One. 
Click here if you have a new complaint and would like information about who to contact.

Announced February 4, 2014.
Report released May 25, 2015.
Cover of Ombudsman report, In the Dark
Read the report HTML | PDF
Ombudsman to investigate Hydro One: "Alarming" complaints about billing practices, customer service (Press release - February 4, 2014)
Ombudsman's remarks - Hydro One February 4, 2014 (accessible PDF)
Press conference February 4, 2014 (video)

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