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SORT Investigations

 

Toronto District School Board and Toronto Catholic District School Board
Investigation into whether the Toronto District School Board and the Toronto Catholic Distric School Board's oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year was adequate.
09-26-2016
 
Ministry of Community and Social Services
Investigation into the province’s services for adults with developmental disabilities who are in crisis situations.
08-24-2016
 
Ministry of Community Safety and Correctional Services
Investigation into the direction provided to police by the Ministry of Community Safety and Correctional Services for de-escalating conflict situations.
06-29-2016
 
City of Brampton
Investigation into the city of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.
05-25-2016
 
Hydro One
Investigation into the transparency of Hydro One billing practices and the timeliness and effectiveness of its process for responding to customer concerns
05-25-2015
 
Ministry of Education
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
10-22-2014
 
Ministry of Transportation
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
04-30-2014
 
Ministry of Community Safety and Correctional Services
Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
06-11-2013
 
Ontario Provincial Police and the Ministry of Community Safety and Correctional Services
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
10-24-2012
 
Special Investigations Unit and Ministry of the Attorney General
The Ministry of the Attorney General was found to have failed in supporting the provincial Special Investigations Unit and in implementing recommendations the Ombudsman made in his 2008 investigation, Oversight Unseen.
12-14-2011
 
Ministries of Transportation and Health and Long-Term Care
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
06-10-2011
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue.
05-12-2011
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems. Since the Ministry’s efforts are “a work in progress,” in lieu of a report, the Ombudsman released a summary of his findings and the Ministry’s responses to date.
12-21-2010
 
Ministry of Community Safety and Correctional Services
The province agreed to review the Public Works Protection Act and the regulation it passed to enhance police powers for the June 2010 G20 summit after the Ombudsman found the regulation was “of dubious legality,” largely kept from the public and contributed to mass breaches of civil rights during the Toronto event.
12-07-2010
 
Hamilton Niagara Haldimand Brant LHIN
Local Health Integration Networks across the province were told to stop holding closed “education” meetings after the Ombudsman found the Hamilton Niagara Haldimand Brant LHIN illegally met behind closed doors and failed to adequately engage the public in health care restructuring decisions.
08-10-2010
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery. The Ministry also acknowledged that there may be others in such exceptional circumstances and undertook to address the gap in the system to allow them access to funding for dental implants.
06-15-2010
 
Office of the Chief Coroner of Ontario
The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame. Based on this result, the Ombudsman determined no further investigation was warranted, but continues to monitor the issue.
06-08-2010
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care lifted the funding cap on Avastin, a drug for colon cancer, after the Ombudsman found that capping funding regardless of the patient’s condition was unreasonable and wrong.
10-01-2009
 
Ministry of Training, Colleges and Universities
The Ministry of Training, Colleges and Universities issued new directives on advertising of college programs after this investigation into Cambrian College's Health Information Management program, whose graduates were unable to find jobs in their field.
08-25-2009
 
Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care announced funding for Positron Emission Tomography scans for certain indications in the wake of this investigation of the Ministry's process for evaluating the technology, and practices in other provinces. (Because the issue was resolved, no report was published.)
07-23-2009
 
Ministry of Training, Colleges and Universities
The Ministry of Training, Colleges and Universities added enforcement staff and began laying charges under the Private Career Colleges Act after the Ombudsman found that the Ministry of Training, Colleges and Universities failed to protect students from an unscrupulous, illegal college.
07-14-2009
 
City of Oshawa
The City of Oshawa’s refusal to co-operate in an Ombudsman investigation was found to be unreasonable and wrong; the report signalled to municipalities that they must respect the law when they engage the services of the Ombudsman’s office.
04-27-2009
 
Special Investigations Unit
The Special Investigations Unit (SIU), the province’s civilian agency responsible for investigating police actions involving serious injury or death, was found to be lacking in teeth; the report called for new legislation to enhance its mandate and measures to improve the credibility of its investigations.
09-30-2008
 
Ministry of Government and Consumer Services
The Ministry of Government and Consumer Services agreed to provide more information to the public about its relationship with Tarion Warranty Corp. after more than 100 homeowners complained that it was unable to help in their disputes.
06-03-2008
 
Ministry of the Attorney General and Legal Aid Ontario
The Ministry of the Attorney General and Legal Aid Ontario took action to recover assets and agreed to strengthen the oversight of public funds spent in criminal trials after $1.2-million was spent to defend Richard Wills.
02-26-2008
 
Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program.
11-01-2007
 
Ministry of Children and Youth Services
The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan.
04-13-2007
 
Ontario Lottery and Gaming Corporation
The province agreed to 23 recommendations including a new lottery regulation system after the Ontario Lottery and Gaming Corporation was found to have paid out millions of dollars in prizes to “insiders.”
03-26-2007
 
Ministry of the Attorney General
The Ministry of the Attorney General committed $20 million to aid crime victims and to reform a cash-starved compensation system that was found to be revictimizing crime victims.
02-27-2007
 
OHIP
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.
09-01-2006
 
Ontario’s Family Responsibility Office
The province improved enforcement of support orders through the Family Responsibility Office.
08-09-2006
 
Ministry of Health
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.
07-20-2006
 
Ontario Disability Support Program
Ontario Disability Support Program payments that had been unjustly delayed for nine years were paid to recipients, and regulations limiting retroactive payments were revoked.
05-31-2006
 
Ministry of Health and Long-Term
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published.
05-01-2006
 
Municipal Property Assessment Corporation
The province froze all assessments for two years and agreed to implement 22 recommendations to improve fairness, transparency and accuracy at the Municipal Property Assessment Corporation.
03-28-2006
 
Ministry of Health and Long-Term Care
The province increased from two to 29 the number of tests it conducts on newborn babies for potentially fatal disorders, averting death or severe illness for some 50 infants per year.
09-27-2005
 
Ministry of Health
Funding was provided for a life-saving drug for a teenager whose family was on the verge of bankruptcy. The Ministry of Health committed to overhaul the system for funding such drugs.
09-01-2005
 
Ministry of Government Services
SORT’s probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004. In 2007, the government announced guaranteed 15-day service for post-1991 events
09-01-2005
 
Ministry of Children and Youth Services
Custody of about 70 children was restored to parents who had surrendered them to children’s aid societies because they could not afford to pay for the residential medical care they required. The province committed $10 million for improved services.
04-20-2005