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Ministry of Transportation
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
04-30-2014
 
Ministry of Transportation
A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.
06-27-2017
 
Ministry of Transportation
A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.
06-27-2017
 
Ministry of Transportation
Investigation into how the province communicates licence suspensions and reinstatements to drivers who were suspended for unpaid fines.
05-24-2017
 
Ontario Northland Transportation Commission
After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents.
11-08-2016
 
Ministry of Transportation
After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated.
11-08-2016
 
Ministry of Transportation
A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again.
11-08-2016
 
Ministry of Government Services (ServiceOntario)
A young driver who was caught speeding received a letter from the Ministry of Transportation requiring him to surrender his G1 (beginner level) licence for 30 days and pay a fee to have it reinstated.
06-23-2014
 
Ministry of Transportation
A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been seizure-free for six months, and thus eligible to have his licence reinstated.
06-23-2014
 
Ministry of Transportation
A paramedic complained to the Ombudsman after his employer told him his driver’s licence had been suddenly downgraded from a Class F to a Class G. Because he required a Class F licence for his job, he was unable to work for nearly three weeks.
06-23-2014
 
Ministry of Transportation
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
04-30-2014
 
Ministry of Transportation
A man complained to the Ombudsman that his auto insurance was about to be suspended because two convictions for speeding had been mistakenly entered on his driving record – for only one offence.
07-16-2013
 
Ministry of Transportation
A man complained to the Ombudsman about a frustrating delay in getting his driver’s licence reinstated. It had been suspended after he suffered a seizure while driving, which was duly reported to the Ministry of Transportation.
07-16-2013
 
Ministry of Transportation
A 67-year-old woman who was born in Britain but had been a licensed driver in Ontario for more than 40 years was shocked to discover that she could not renew her driver’s licence after she inadvertently let it lapse for more than a year.
06-14-2012
 
Ministry of Transportation
A woman complained to the Ombudsman that a conviction for a traffic violation had been wrongly registered on her driving record. She had paid a traffic ticket for one offence but later discovered two convictions on her record. She recalled that she had sent two cheques to pay the fine – the first one had been incorrectly dated, so she had sent a second cheque to correct it.
06-14-2012
 
Ministry of Transportation
A man in his eighties who had a record of good driving for more than 68 years was trying to complete the requirements for his driver’s licence renewal. He complained to the Ombudsman about a delay in the Ministry of Transportation’s review of the results of tests he had been required to undergo by an ophthalmologist, gerontologist, and occupational therapist, due to problems with his peripheral vision.
06-17-2011
 
Ministries of Transportation and Health and Long-Term Care
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
06-10-2011
 
Ministry of Transportation
A man who bought a used car from a private seller for $14,000 complained to the Ombudsman when he was unable to register it with the Ministry of Transportation.
12-12-2010
 
Ministry of Transportation
A woman complained to the Ombudsman that she had not received a claim cheque that the Ministry of Transportation had agreed to send her five weeks earlier.
12-12-2010
 
Ministry of Transportation
A truck driver complained to the Ombudsman about delays in renewing his commercial “A-class” licence.
12-12-2009
 
Ministry of Transportation
An Ontario man complained to the Ombudsman that he was being penalized twice for a drunk-driving offence.
12-12-2009
 
Ministry of Transportation
A visually impaired man who relies on a guide dog was denied access to a GO Transit bus on two occasions because the bus driver was allergic to dogs. Despite his complaints to GO, the man and his guide dog were again denied access by the same allergic driver.
12-12-2008
 
Ministry of Transportation
A man who had recently moved to Ontario from the U.S. kept hitting a brick wall in trying to obtain a driver’s licence, despite 40 years’ driving experience. The Ministry of Transportation advised him that the papers he had produced from the U.S. did not provide enough information about his driving history. The man complained to the Ombudsman, as he needed a licence to drive to work and take his children to school.
12-12-2007
 

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