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Resolved Cases

The Ministry of Community Safety and Correctional Services
Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act.
12-07-2010
 
Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
05-31-2006
 
Children’s Aid Societies
Investigation into parents of children with special needs being forced to relinquish custody of their children to obtain necessary residential care.
05-20-2005
 
Family Responsibility Office
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
06-27-2017
 
Ontario Disability Support Program
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
06-27-2017
 
Ministry of Health and Long-Term Care
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.
06-27-2017
 
Ontario Disability Support Program
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.
06-27-2017
 
Ontario Disability Support Program
A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits.
11-08-2016
 
Family Responsibility Office
A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court.
11-08-2016
 
Family Responsibility Office
A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked.
11-08-2016
 
Family Responsibility Office
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
11-08-2016
 
Ministry of Community and Social Services (Developmental Services Ontario)
A mother was concerned about the lack of support and funding for her 19-year-old son, who has autism and aggressive behavioural issues. He had recently been taken to hospital by police after an incident when he became agitated and violent.
07-28-2015
 
Ministry of Children and Youth Services
The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.
07-28-2015
 
Ministry of Community and Social Services (Family Responsibility Office)
A woman complained to the Ombudsman in May 2013 that her ex-husband owed $46,000 in spousal support and the FRO was not enforcing a court order that he pay it.
07-28-2015
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A woman came to us after she could not reach her ODSP case worker for two months. The woman was receiving Employment Insurance benefits of $295 per week, which were deducted from her monthly ODSP cheque of $1,842, but they had ended two months earlier. Despite this, the ODSP continued to take deductions from her cheque.
07-28-2015
 
Ministry of Community and Social Services (Ontario Disability Support Program)
The mother of a young man with significant mental health problems came to the Ombudsman because her son, who was receiving ODSP benefits, had been threatened with eviction from his group home because his rent had not been paid via ODSP.
07-28-2015
 
Ministry of Community and Social Services (Developmental Services Ontario)
The family of a 69-year-old woman with developmental disabilities contacted the Ombudsman because they could no longer care for her. She was in hospital after she was assaulted at her day program, but would have nowhere to live after she was discharged.
07-28-2015
 
Ministry of Community and Social Services (Family Responsibility Office)
A man contacted our Office because he suspected the Family Responsibility Office had miscalculated the amount he owed for child and spousal support by almost $3,800. He had written the FRO three times in the past 18 months, but it did not acknowledge his letters or adjust his account.
07-28-2015
 
Ministry of Community and Social Services (Ontario Disability Support Program)
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.
07-28-2015
 
Ministry of Community and Social Services (Family Responsibility Office)
A single mother complained to the Ombudsman that she hadn’t received child support payments in six months, despite her daughter, a post-secondary student, still living at home. The father lived in B.C., and as long as the daughter attended school and lived with her mother, he was required to pay monthly support payments.
07-28-2015
 
Ministry of Children and Youth Services
A mother contacted us in frustration because she couldn’t get help for her nine-year-old daughter, who had been severely bullied and injured at school, and was expressing thoughts of self-harm.
07-28-2015
 
Ministry of Education
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
10-22-2014
 
Ministry of Community Safety and Correctional Services
An inmate complained to the Ombudsman after he was held in segregation for two weeks in a cell with a broken sink and no clean running water. He had been using the toilet to wash his hands and his only drinking water came from a jug outside his cell that correctional staff did not change or fill regularly.
06-23-2014
 
Ministry of Community and Social Services
The mother of a 21-year-old man with autism who cannot communicate verbally and requires assistance with everyday tasks was worried about how he would be cared for if she underwent cancer surgery.
06-23-2014
 
Ministry of Community and Social Services (Family Responsibility Office)
A mother of three complained to the Ombudsman that her children’s father – who moved to the U.S. in 2005 – had not made regular child support payments since 2006. The father owed $1,600 when he first moved away, but was still making the occasional voluntary payment.
06-23-2014
 
Ministry of Community and Social Services (Family Responsibility Office)
The mother of a 15-year-old boy with developmental disabilities complained to the Ombudsman that the FRO would not release more than $14,000 in child support payments it had collected from the boy’s father since 2010.
06-23-2014
 
Ontario Disability Support Program
A woman receiving social assistance through the Ontario Disability Support Program (ODSP) who was also entitled to spousal support payments from her ex-husband through the Family Responsibility Office (FRO) complained to the Ombudsman that she had not received any spousal support in several months.
06-23-2014
 
Ontario Disability Support Program
The father of a 24-year-old man who has cerebral palsy and uses a wheelchair complained to the Ombudsman after the ODSP refused him financial assistance to cover the repair and maintenance costs of an elevator and outdoor mechanical porch lift – nearly $4,500 in all.
06-23-2014
 
Ministry of Community and Social Services
The parents of a 28-year-old man with autism who drowned in the bathtub of his group home asked the Ombudsman for help in obtaining information about their son’s death. Sixteen months after the tragedy, they were still waiting for someone to explain exactly what had happened.
06-16-2014
 
Ministry of Community and Social Services (Family Responsibility Office)
A man complained to the Ombudsman after the Family Responsibility Office (FRO) required him to pay $720 to cover two child support payments from 2008 and 2009.
06-16-2014
 
Ministry of Community and Social Services (Services for adults with developmental disabilities)
The mother of a 20-year-old man who has complex developmental and medical needs – he has Down Syndrome, uses a ventilator and has other complex medical conditions – turned to the Ombudsman after she was unable to find a permanent residential placement for her son.
07-16-2013
 
Ministry of Community Safety and Correctional Services
Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
06-11-2013
 
Ministry of Children and Youth Services
The mother of a 15-year-old boy with a rare genetic disorder called the Ombudsman after she was unsuccessful in getting her son into a residential facility.
06-14-2012
 
Ministry of Children and Youth Services
The mother of a developmentally disabled 16-year-old girl in northern Ontario turned to the Ombudsman for help when she became ill and could not continue to care for her daughter at home. The teen could not speak or walk, had a severe respiratory problem and was prone to pneumonia.
06-14-2012
 
Ministry of Community and Social Services
A 19-year-old developmentally disabled man who is unable to live independently contacted the Ombudsman when his placement in a private youth group home was about to end. He is estranged from his family, and as a child was frequently in and out of the care of a local children’s aid society.
06-14-2012
 
Ministry of Community and Social Services (Family Responsibility Office)
A mother of two turned to the Ombudsman for help because she was not receiving child support payments from her ex-husband. She had a court order, registered with the Family Responsibility Office (FRO), that said her ex could be jailed for 10 days if he failed to pay.
06-14-2012
 
Ministry of Children and Youth Services
The parents of a 10-year-old girl, diagnosed with a genetic disorder for which there is no cure, complained to the Ombudsman that they were not receiving enough support or funding to allow them to continue to care for her at home.
06-14-2012
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A British Columbia woman complained to the Ombudsman after the Canada Revenue Agency advised her it was withholding $1,266 from her income tax refund because she owed money to the Ontario Disability Support Program (ODSP).
06-14-2012
 
Ministry of Community and Social Services (Family Responsibility Office)
When the parents of a disabled girl split up, the father paid child support for her through the Family Responsibility Office. Although she began receiving benefits from the Ontario Disability Support Program (ODSP) when she turned 18 in 1995, the father continued to make monthly support payments for her through the FRO until 2008. In all, he overpaid $17,000 over the years.
06-14-2012
 
Ministry of Community and Social Services
The mother of a developmentally delayed woman with severe intellectual and behavioural challenges contacted the Ombudsman on her daughter’s behalf in the fall of 2010. The woman had been institutionalized since she was seven years old. In 2008, when the facility she lived in was about to be closed, she was transferred to a group home.
06-17-2011
 
Ministry of Community and Social Services (Family Responsibility Office)
A father contacted the Ombudsman out of frustration after trying in vain to find out from the Family Responsibility Office how much he owed in child support arrears. The debt was affecting his credit rating, but each time he contacted the FRO to clarify what he owed, he was given a different amount – ranging from $6,000 to $27,000. He feared that the FRO was attempting to get him to pay for a period when his child was living with him and he was not required to pay support.
06-17-2011
 
Ministry of Community and Social Services (Ontario Disability Support Program)
An Ontario Works recipient applied for ODSP and had her application approved after an appeal. She was anxious for her ODSP benefits to start, as the extra funds and coverage available would assist her in paying expenses related to her ongoing battle with cancer, including chemotherapy treatments.
06-17-2011
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A woman entered into an agreement with ODSP in 2005 whereby ODSP deducted $240 from her monthly benefit cheque to pay her electricity bill. The agreement was supposed to last one year, but ODSP refused the woman’s requests to end it. She also complained that the monthly deductions had been inconsistent.
06-17-2011
 
Ministry of Community and Social Services (Social Benefits Tribunal)
A woman contacted the Ombudsman after she received copies in the mail of two decisions by the Social Benefits Tribunal on appeals she had filed. She was shocked to read in the documents that she had been unwell on the day of the hearings and thus did not attend.
06-17-2011
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A woman suffering from brain damage and memory loss complained to the Ombudsman that she was about to be cut off ODSP and would be evicted if she could not pay her rent.
12-12-2010
 
Ministry of Community and Social Services (Family Responsibility Office)
A man complained to the Ombudsman that FRO was not enforcing a June 2005 court order directing his ex-wife to pay $1,079 per month for their two children.
12-12-2010
 
Ministry of Children and Youth Services
When their mother could not care for them, three children moved in with their grandmother so they would not have to be placed with the local children’s aid society (CAS). The grandmother spent $1,700 on school supplies, clothes and other items for the children.
12-12-2010
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A disabled dad was receiving monthly income support from the Ontario Disability Support Program (ODSP). His cognitively impaired son, whom he had been homeschooling since 2005, lived with him.
12-12-2010
 
Ministry of Community and Social Services
A 28-year-old woman with mental health issues and a genetic disorder suffered from severe depression and post-traumatic stress after injuring herself in a group home.
12-12-2010
 
Ministry of Community and Social Services (Family Responsibility Office)
A man complained to the Ombudsman that FRO was demanding he arrange payment of some $12,500 in support arrears, despite a court order that stayed the collection of those arrears.
12-12-2010
 
Ministry of Community and Social Services (Family Responsibility Office)
A woman complained to the Ombudsman that the Family Responsibility Office (FRO), would not release a support payment of $1,200 that her ex-husband had made, even though she was owed almost $7,000.
12-12-2010
 
Ministry of Community and Social Services (Family Responsibility Office)
In early June 2008, a woman called FRO to complain that she had not received support payments from her ex-husband for six months.
12-12-2010
 
Ministry of Community and Social Services (Family Responsibility Office)
A single mother of three children complained to the Ombudsman’s Office that the Family Responsibility Office (FRO) had wrongly wiped out a debt of more than $60,000 in child and spousal support owed to her by her ex-husband.
12-12-2009
 
Ministry of Community and Social Services (Family Responsibility Office)
A woman whose ex-husband had failed to pay her spousal support payments for 10 years complained to the Ombudsman about the Family Responsibility Office (FRO), which had been unable to find him, much less enforce his support obligations.
12-12-2009
 
Ministry of Community and Social Services (Family Responsibility Office)
An MPP contacted the Ombudsman’s Office on behalf of a constituent who felt the Family Responsibility Office (FRO) was not taking adequate enforcement measures against her ex-husband
12-12-2009
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A woman complained to the Ombudsman after fighting with Ontario Disability Support Program (ODSP) officials for six years over their calculation that they had overpaid her and she owed them more than $10,000.
12-12-2009
 
Ministry of Community and Social Services (Ontario Disability Support Office)
A son complained that it took two years for his father to be transferred from the Ontario Works Program to the Ontario Disability Support Program (ODSP). Yet once the transfer was finally made, ODSP would not grant the man retroactive benefits. What’s more, he was told he could not appeal because he had missed ODSP’s 15-day deadline for requesting an internal review.
12-12-2008
 
Ministry of the Attorney General
Ms. L’s 83-year-old mother suffered from dementia and had recently moved into a long-term care facility. Her financial affairs were being handled by the Office of the Public Guardian and Trustee (PGT).
12-12-2008
 
Ministry of Community and Social Services
Ms. C called the Ombudsman’s Office at her wit’s end, after a decade-long battle with a children’s aid society (CAS). In 1992, she became a foster parent for two brothers, both with special needs, aged 1 and 2.
12-12-2008
 
Ministry of Community and Social Services (Family Responsibility Office)
A mother of two young children whose ex-husband had defaulted on his support payments couldn’t believe he was getting away with it. A final default order had been issued in September, threatening him with jail, but now it was December and nothing had happened.
12-12-2008
 
Ministry of Community and Social Services
A woman in a tragic situation contacted our Office for help. She was on welfare, she had two severely disabled children and her husband was dying of cancer.
12-12-2008
 
Ministry of Community and Social Services (Family Responsibility Office)
In September of 2000, Mr. P paid $1,600 that he owed in child support. But unbeknownst to him, in July of that year, the FRO had filed a Writ of Execution against him to secure the debt.
12-12-2008
 
Ministry of Community and Social Services (Family Responsibility Office)
An elderly couple took on the responsibility of caring for their young grandchildren following the death of their daughter in April 2000. In November 2000, a court order gave custody of the children to their father and ordered that the grandparents pay him $609 per month from money held by them in trust for the children’s support. The couple made the payments through the Family Responsibility Office (FRO) until a second court order terminated the payments in February 2001. The FRO received a copy of this order, but did not register it in their records.
12-12-2007
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A mother of three who has multiple sclerosis complained to the Ombudsman that her special ODSP diet allowance, which had allowed her to be on a high-protein diet, had been cut from $250 per month to $20 per month in April 2006, following changes to the Ministry’s eligibility requirements.
12-12-2007
 
Ministry of Energy (Hydro One)
A recipient of Ontario Disability Support Program benefits had accumulated an outstanding Hydro bill of $1,947. When she came to the Ombudsman for help at the end of October 2006, she had been a given deadline of mid-November to pay the bill plus all arrears, which she was unable to do, given her limited income.
12-12-2007
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A woman with significant mental health problems was at risk of having her ODSP benefits cut off because she refused to meet with program staff. She had received an eviction notice and was on the verge of becoming homeless.
12-12-2007
 
Ministry of Children and Youth Services
A single mother of an autistic teen contacted the Ombudsman’s Office out of frustration after she tried to obtain funding for summer transportation for her son to a specialized treatment centre about 50 kilometres away. The family’s regional school board provided transportation during the school year, but in summer the mother’s only recourse had been to pay thousands of dollars in taxi fares.
12-12-2007
 
Ministry of Community and Social Services (Family Responsibility Office)
A mother who had not received any child support payments complained that FRO was not doing enough. An attempt to get the delinquent support payor into court failed when he managed to evade being served with court documents. After the Ombudsman’s Office inquired into the case, the FRO ensured the man was served with the papers, the court granted a warrant of committal requiring his imprisonment, and he paid $15,000 in outstanding child support.
12-12-2007
 
Ministry of Community and Social Services (Family Responsibility Office)
A woman entitled to $500 a month in support who had received nothing in six months complained to the Ombudsman about the FRO’s lax enforcement of support orders. FRO officials responded that a support deduction notice and writ of seizure on the payor’s property were in place but because the man was self-employed, he had been allowed to make an agreement to make voluntary payments
12-12-2007
 
Ontario’s Family Responsibility Office
The province improved enforcement of support orders through the Family Responsibility Office.
08-09-2006
 
Ministry of Children and Youth Services
Custody of about 70 children was restored to parents who had surrendered them to children’s aid societies because they could not afford to pay for the residential medical care they required. The province committed $10 million for improved services.
04-20-2005
 

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