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Investigation Results

Turning complaints into results

Resolved Cases

Municipality
A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.
11-08-2016
 
Municipality
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.
11-08-2016
 
Municipality
A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his.
11-08-2016
 
Municipality
A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.
09-30-2016
 
Municipality
A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.
08-31-2016
 
Municipality
A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.
07-29-2016
 
Municipality
A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review.
04-29-2016
 
Municipality
A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision.
03-31-2016
 
Municipality
We received complaints of alleged violations of the councillor code of conduct in a township.
02-29-2016
 

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