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Investigation Results

Turning complaints into results

Resolved Cases

Investigation into a complaint about the Township of Red Rock.
05-31-2017
 
Municipality
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
06-27-2017
 
Municipality
A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.
06-27-2017
 
Municipality
A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.
06-27-2017
 
Municipality
A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy.
06-27-2017
 
Township of Red Rock
Investigation into a complaint about the Township of Red Rock.
05-31-2017
 
Municipality
A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.
11-08-2016
 
Municipality
A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.
11-08-2016
 
Municipality
A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his.
11-08-2016
 
Municipality
A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.
09-30-2016
 
Municipality
A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.
08-31-2016
 
Municipality
A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.
07-29-2016
 
Municipality
A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review.
04-29-2016
 
Municipality
A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision.
03-31-2016
 
Municipality
We received complaints of alleged violations of the councillor code of conduct in a township.
02-29-2016
 

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