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Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations.
06-16-2016
 
Ombudsman's Message: A decade of progress

This annual report is a milestone for the Ombudsman’s Office. We are approaching our 40th anniversary, and I have had the honour of serving Ontarians as Ombudsman for just over 10 of those years. The past decade has been a time of remarkable change and progress in government accountability. Even more lies ahead in the coming months, with the historic expansion of our mandate to municipalities, universities and school boards.
07-28-2015
 
Ombudsman report - Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
06-11-2013
 
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
10-24-2012
 
Special Investigations Unit and the Ministry of the Attorney General
Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
12-14-2011
 
Special Investigations Unit
Investigation into the Special Investigations Unit's operational effectiveness and credibility.
09-30-2008
 
Legal Aid Ontario
Investigation into Legal Aid Ontario’s role in the funding of the criminal defence of Richard Wills.
06-26-2008
 
Ontario Lottery and Gaming Corporation
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
03-26-2007
 
Criminal Injuries Compensation Board
Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
02-27-2007
 
Parole Board
An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him.
11-08-2016
 
Legal Aid Ontario
A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted.
11-08-2016
 
Ministry of Community Safety and Correctional Services
Investigation into the direction provided to police by the Ministry of Community Safety and Correctional Services for de-escalating conflict situations.
06-29-2016
 
Ministry of the Attorney General (Criminal Injuries Compensation Board)
A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.
07-28-2015
 
Ministry of Transportation
A man contacted our Office in frustration when the Ministry repeatedly sent mail to his address for a former tenant. He had returned the envelopes several times with a note stating “this person does not reside at this address,” but the Ministry mail did not stop.
07-28-2015
 
Ministry of Community Safety and Correctional Services
An inmate complained to the Ombudsman after he was held in segregation for two weeks in a cell with a broken sink and no clean running water. He had been using the toilet to wash his hands and his only drinking water came from a jug outside his cell that correctional staff did not change or fill regularly.
06-23-2014
 
Ministry of Community Safety and Correctional Services
After spending five days in jail before being released on bail, a woman complained to the Ombudsman that she was refused her prescribed medication at the detention centre. The woman had been taking the drug for pain relief for several years, and her doctor told the jail’s doctor it was required.
06-23-2014
 
Ministry of the Attorney General (Legal Aid Ontario)
A woman complained to the Ombudsman that a collection agency was asking her to repay an unpaid debt of $5,900 to Legal Aid Ontario. She had used the services of a Legal Aid lawyer in 2004 in custody proceedings involving her grandchildren, but said she was never told she would have to pay.
06-23-2014
 
Ministry of Community Safety and Correctional Services
The sister of a young woman who died from stomach cancer not long after being released from jail complained to the Ombudsman that her sister had not received proper medical care behind bars. Health care staff at the institution repeatedly sent her to the local hospital, but each time, the hospital assessed her and returned her to jail, where staff did their best to care for her, despite her serious condition.
06-23-2014
 
Ministry of Community Safety and Correctional Services
In January 2013, an inmate at the Ottawa-Carleton Detention Centre slipped and fell on a wet floor in an area where staff had neglected to put up a “wet floor” warning sign. The fall was the beginning of a painful ordeal that he asked the Ombudsman to investigate once he was out of jail and no longer feared reprisal.
06-23-2014
 
Ministry of Community Safety and Correctional Services (Chief Firearms Officer)
A gun owner complained to the Ombudsman that the Chief Firearms Officer (CFO) had revoked his authorization to transport a firearm without providing him with a formal notice as required under the Firearms Act. Without the notice, he was unable to challenge the decision in court.
07-16-2013
 
Ministry of Community Safety and Correctional Services
Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
06-11-2013
 
Ontario Provincial Police and the Ministry of Community Safety and Correctional Services
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
10-24-2012
 
Ministry of the Attorney General (Criminal Injuries Compensation Board)
A woman who had been physically and sexually abused as a child in foster care in both Alberta and Ontario complained to the Ombudsman that the Ontario Criminal Injuries Compensation Board (CICB) had denied her compensation because she had already been compensated by the Alberta Criminal Injuries Review Board
06-19-2012
 
Ministry of Community Safety and Correctional Services
A young man who was about to be released from jail complained to the Ombudsman that due to lockdowns at the facility, he had not been able to phone his parents to obtain money to allow him to travel home. He had also not been able to speak to the jail’s discharge planner to find out if he would be given a bus ticket upon his release.
06-14-2012
 
Ministry of Community Safety and Correctional Services
A jail inmate with diabetes who required a 3,400-calorie daily diet for medical reasons complained to the Ombudsman that he was only receiving the jail’s standard 2,800 calories per day. He said his blood sugar level was low and he was worried about his health.
06-14-2012
 
Ministry of Community Safety and Correctional Services
An inmate called the Ombudsman for help after making five requests to see the jail psychiatrist, whom he had not seen in two months. He was on methadone and an antidepressant, which he had stopped taking because he was having hallucinations and other side effects.
06-14-2012
 
Ministry of Community Safety and Correctional Services
After being in jail for three weeks without seeing a doctor, an inmate who was seven months pregnant called the Ombudsman, saying she was in increasing pain and discomfort and needed over-the-counter medication and medical attention.
06-14-2012
 
Ministry of Community Safety and Correctional Services
The elderly mother of an inmate who committed suicide in a jail cell contacted the Ombudsman to complain that she did not have any information about how her son died. She was distraught about her inability to find out the details of what happened to her son.
06-14-2012
 
Ministry of Community Safety and Correctional Services
An inmate complained to the Ombudsman that he was being held in jail past his release date. Records staff at the jail advised him they could not confirm his release date because his warrant of committal was unclear.
06-14-2012
 
Ministry of Health and Long-Term Care
A woman whose husband died while in the care of paramedics complained to the Ombudsman about the adequacy of an investigation conducted into the incident by the Emergency Health Services Branch of the Ministry of Health and Long-Term Care.
06-14-2012
 
Ministry of Municipal Affairs and Housing (Landlord and Tenant Board)
A man complained to the Ombudsman that the Landlord and Tenant Board had withdrawn his application against his former landlord without his consent. He had been out of the country when his case was heard, but a friend had attended in his place and told him the hearing had been adjourned
06-14-2012
 
Special Investigations Unit and Ministry of the Attorney General
The Ministry of the Attorney General was found to have failed in supporting the provincial Special Investigations Unit and in implementing recommendations the Ombudsman made in his 2008 investigation, Oversight Unseen.
12-14-2011
 
Ministry of the Attorney General (Legal Aid Ontario)
A woman was paying $200 per month to Legal Aid for the services of a family law lawyer. After spending $3,600 and losing her case, she felt her lawyer had not adequately represented her. The lawyer agreed not to charge anything for his services and wrote to Legal Aid, asking that the woman’s money be returned.
06-17-2011
 
Ministry of the Attorney General (Legal Aid Ontario)
A single mother with two daughters used Legal Aid for two family law matters in 2006. She had originally agreed to pay more than $6,000 in monthly installments, but stopped paying Legal Aid because she fired her lawyer and represented herself in court. In January 2010, when seeking financing for a new car, she was surprised to learn that Legal Aid had referred her case to a collection agency. She complained to the Ombudsman that Legal Aid had not brought this debt to her attention, and that she did not believe she owed the full $6,000. She did not know how she would be able to pay the outstanding debt, and she feared that the involvement of the collection agency could jeopardize her job in the financial sector, where she was required to pass a credit check.
06-17-2011
 
Ministry of Community Safety and Correctional Services
A man complained to the Ombudsman on the day that his security guard licence was set to expire. He had passed the necessary exam and submitted his renewal application, but accidentally made his cheque out to the wrong provincial ministry.
06-17-2011
 
Ministry of Community Safety and Correctional Services
The owner of a children’s dance studio contacted the Ombudsman after he learned that the Ministry had decided to open a Probation and Parole office in the same building as his studio.
06-17-2011
 
Ministry of Community Safety and Correctional Services
An inmate called the Ombudsman because he was eligible for parole in one week and he was afraid his request for a parole hearing would not be submitted on time. His Institutional Liaison Officer had not met with him to begin the process, which takes four to six weeks. Ombudsman staff discovered that delays in processing parole hearing requests were routine at the institution.
06-17-2011
 
Ministry of Community Safety and Correctional Services
An inmate who was suffering from psychological distress wrote to the Ombudsman for help. He had had mental and physical trauma many years before and felt his mental health concerns were not being addressed by his correctional facility.
06-17-2011
 
Ministry of Community Safety and Correctional Services
An inmate who was being given methadone called the Ombudsman and reported that he had been accidentally given a double dose. Because such a high dose could potentially be fatal, he was taken to hospital as a precaution. The inmate complained that this caused him anxiety and discomfort and he wanted to make sure it would not happen again to him or any other inmate.
06-17-2011
 
Ministry of Community Safety and Correctional Services
A group of inmates complained to the Ombudsman that they had not received clean clothes for some time – in some cases over a month. The inmates were upset and some expressed concern that fights might break out over the issue.
06-17-2011
 
Ontario Provincial Police
Investigation into how the Ontario Provincial Police deals administratively with operational stress injuries (OSI) among its members, and the Ministry of Community Safety and Correctional Services’ administrative processes relating to OSI in police services across Ontario.
03-31-2011
 
Ministry of Community Safety and Correctional Services
A correctional centre inmate complained to the Ombudsman about an error in the paperwork recording the amount of time he was supposed to serve in jail.
12-12-2010
 
Ministry of the Attorney General (Legal Aid Ontario)
A woman contacted the Ombudsman after learning that Legal Aid Ontario (LAO) had sent her file to a collection agency, accusing her of failing to pay an outstanding bill and affecting her credit rating.
12-12-2010
 
Ministry of Community Safety and Correctional Services
A man who had been in jail awaiting trial for 5½ months had his trial date moved up eight days.
12-12-2010
 
Ministry of the Attorney General (Legal Aid Ontario)
A woman complained to the Ombudsman that Legal Aid Ontario sent her a bill dating back to 1991 for $802.28 and advising her that a lien had been registered against her house for nonpayment.
12-12-2010
 
Ministry of Community Safety and Correctional Services
The province agreed to review the Public Works Protection Act and the regulation it passed to enhance police powers for the June 2010 G20 summit after the Ombudsman found the regulation was “of dubious legality,” largely kept from the public and contributed to mass breaches of civil rights during the Toronto event.
12-07-2010
 
Office of the Chief Coroner of Ontario
The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame. Based on this result, the Ombudsman determined no further investigation was warranted, but continues to monitor the issue.
06-08-2010
 
Ministry of Community Safety and Correctional Services
A 40-year-old man who was being held in a detention centre called the Ombudsman’s Office for help after he was diagnosed with liver cancer and told he had only a few months to live.
12-12-2009
 
Ministry of Community Safety and Correctional Services
An inmate in a provincial jail was appealing a court decision in his case. He had provided the necessary paperwork for his appeal to the jail’s records clerk, but was told that the institution had sent the documents to the wrong court.
12-12-2009
 
Ministry of the Attorney General
A 60-year-old man called the Ombudsman’s Office from the Toronto Jail, insisting he had been arrested by mistake. He said he had been ill and missed his court date for driving with a suspended license, for which he was convicted in absentia and given a $6,000 fine.
12-12-2008
 
Administrative Tribunals
The owner of a missing cat was relieved to find it at the local animal shelter. But before he could take the cat home, he had to pay for the food, care and treatment that had been provided. He was also ordered by the Ontario Society for the Prevention of Cruelty to Animals (OSPCA) to continue the veterinary care the cat had been receiving while at the shelter. Believing some of the veterinary expenses to be unnecessary, the man asked the Animal Care Review Board to revoke the order and have him reimbursed.
12-12-2008
 
Special Investigations Unit
The Special Investigations Unit (SIU), the province’s civilian agency responsible for investigating police actions involving serious injury or death, was found to be lacking in teeth; the report called for new legislation to enhance its mandate and measures to improve the credibility of its investigations.
09-30-2008
 
Ministry of the Attorney General and Legal Aid Ontario
The Ministry of the Attorney General and Legal Aid Ontario took action to recover assets and agreed to strengthen the oversight of public funds spent in criminal trials after $1.2-million was spent to defend Richard Wills.
02-26-2008
 
Administrative Tribunals
The owners of a show dog blamed the dog’s premature death on a veterinarian. They complained to the College of Veterinarians of Ontario and, dissatisfied with the College’s decision, appealed to the Health Professions Appeal and Review Board.
12-12-2007
 
Ministry of Correctional Services
A female inmate in a correctional facility complained to the Ombudsman’s Office that she and other prisoners were being exposed to raw sewage. She claimed that correctional officers had been given protective masks to wear, but not the inmates.
12-12-2007
 
Ministry of Government Services
The president of a company that manufactures outerwear complained about the fairness of the Ministry’s tendering process for $2.5 million worth of outdoor patrol wear, primarily for the Ontario Provincial Police (OPP). Among his concerns was that some of the tender specifications regarding the outer fabric layer of the patrol jacket were not justified – he alleged the OPP were using these requirements to target a specific company to make the jackets.
12-12-2007
 
Ministry of the Attorney General
The Ministry of the Attorney General committed $20 million to aid crime victims and to reform a cash-starved compensation system that was found to be revictimizing crime victims.
02-27-2007
 

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