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Resolved Cases

Ministry of Health and Long-Term Care
Ministry decision to restrict cancer drug "verges on cruelty" - Ombudsman finds cap on Avastin funding unreasonable and wrong.
09-30-2009
 
Ministry of Health and Long-Term Care
Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.
09-27-2005
 
Ministry of Health and Long-Term Care
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
09-01-2005
 
Ministry of Health and Long-Term Care
A senior contacted our Office after restrictions were placed on his visits with his wife at her long-term care home, after he raised concerns with a nurse about his wife’s care.
11-08-2016
 
Ministry of Health and Long-Term Care
A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card.
11-08-2016
 
Ministry of Health and Long-Term Care
After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent.
11-08-2016
 
Ontario Drug Benefit Program
A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month.
11-08-2016
 
Ministry of Community and Social Services
A mother whose son has a developmental disability and is medically fragile complained that her son’s medication costs were no longer being covered since he had been placed in a group home funded by the Ministry of Community and Social Services.
11-08-2016
 
Ministry of Community and Social Services
Investigation into the province’s services for adults with developmental disabilities who are in crisis situations.
08-24-2016
 
Ministry of Community and Social Services (Developmental Services Ontario)
A mother was concerned about the lack of support and funding for her 19-year-old son, who has autism and aggressive behavioural issues. He had recently been taken to hospital by police after an incident when he became agitated and violent.
07-28-2015
 
Ministry of Children and Youth Services
The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.
07-28-2015
 
Ministry of the Attorney General (Criminal Injuries Compensation Board)
A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.
07-28-2015
 
Ministry of Health and Long-Term Care
A woman who was experiencing a third occurrence of HER2-positive breast cancer was denied funding by the Ministry for the chemotherapy drug Kadcyla, although it was prescribed by her oncologist. The Ministry would fund the drug for women experiencing a second occurrence of the disease, but not a third – despite scientific evidence that women with third and even fourth occurrences did benefit from the drug.
07-28-2015
 
Ministry of Health and Long-Term Care
A 62-year-old woman with Crohn’s disease required infusions every eight weeks at a cost of $4,542.76 per treatment. The woman’s private insurance covered 80% of the costs, while the Trillium Drug Program reimbursed her for the remainder, but she was reaching the lifetime maximum for her private insurance coverage and it was about to end.
07-28-2015
 
Ministry of Health and Long-Term Care
After the removal of a benign brain tumour, a woman in her 20s suffered a stroke that left her unsteady on her feet, needing assistance to use the bathroom, and with speech difficulties. She had to be hospitalized several times and was placed in the complex care unit of a local hospital for four months.
07-28-2015
 
Ministry of Community Safety and Correctional Services
An inmate was told after a colonoscopy that he likely had bowel cancer and would need surgery immediately – within a week. However, the jail’s doctor told him the facility had no paperwork from the specialist, and it would be up to four weeks before he could even get an appointment for surgery.
07-28-2015
 
Ministry of Community Safety and Correctional Services
An inmate had been waiting for months to have a wisdom tooth extracted and was in severe pain, to the point where he had fainted and had to be sent to hospital.
07-28-2015
 
Ministry of Health and Long-Term Care
After a woman was denied funding for a drug to treat neuropathic pain, her husband came to the Ombudsman for help. The woman has a rare neurological disease and her condition, which is considered palliative, means she has considerable muscle and nerve pain. One of the drugs that helped her pain, Sativex, was only approved for patients with multiple sclerosis, or palliative cancer patients with refractory pain.
07-28-2015
 
Ministry of Community and Social Services (Ontario Disability Support Program)
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.
07-28-2015
 
Ministry of Health and Long-Term Care
A mother complained to the Ombudsman after she was forced to pay $7,000 for a spot for her adult daughter in a residential treatment program for women with substance abuse issues.
07-28-2015
 
Ministry of Health and Long-Term Care
A mother contacted the Ombudsman on behalf of her 14-year-old son, who suffers from sytemic-onset juvenile idiopathic arthritis, complicated with macrophage activation syndrome. Her son couldn’t take the drug normally funded and approved for the treatment of the first condition, Tocilizumab, because it can be dangerous to people with the second condition.
06-23-2014
 
Ministry of Community Safety and Correctional Services
After spending five days in jail before being released on bail, a woman complained to the Ombudsman that she was refused her prescribed medication at the detention centre. The woman had been taking the drug for pain relief for several years, and her doctor told the jail’s doctor it was required.
06-23-2014
 
Ministry of Community and Social Services
The mother of a 21-year-old man with autism who cannot communicate verbally and requires assistance with everyday tasks was worried about how he would be cared for if she underwent cancer surgery.
06-23-2014
 
Ministry of Health and Long-Term Care
A man complained to the Ombudsman on behalf of his father, who was unable to receive rehabilitation services more than eight months after having a stroke in November 2012. Although the father’s doctor, cardiologist, and physiotherapist supported his application for rehabilitation therapy, he was turned away at three different hospitals because he did not live within their geographical catchment area.
06-23-2014
 
Ministry of Health and Long-Term Care
In early 2012, the Ombudsman was contacted by Nickel Belt MPP France Gélinas on behalf of a constituent in Westree who complained that the Northern Health Travel Grant would not cover the costs of her accommodation in Sudbury, where she had a medical appointment, because she lived too close to qualify.
06-23-2014
 
Ministry of Community Safety and Correctional Services
The sister of a young woman who died from stomach cancer not long after being released from jail complained to the Ombudsman that her sister had not received proper medical care behind bars. Health care staff at the institution repeatedly sent her to the local hospital, but each time, the hospital assessed her and returned her to jail, where staff did their best to care for her, despite her serious condition.
06-23-2014
 
Ministry of Community Safety and Correctional Services
In January 2013, an inmate at the Ottawa-Carleton Detention Centre slipped and fell on a wet floor in an area where staff had neglected to put up a “wet floor” warning sign. The fall was the beginning of a painful ordeal that he asked the Ombudsman to investigate once he was out of jail and no longer feared reprisal.
06-23-2014
 
Ontario Disability Support Program
The father of a 24-year-old man who has cerebral palsy and uses a wheelchair complained to the Ombudsman after the ODSP refused him financial assistance to cover the repair and maintenance costs of an elevator and outdoor mechanical porch lift – nearly $4,500 in all.
06-23-2014
 
Ministry of Community and Social Services
The parents of a 28-year-old man with autism who drowned in the bathtub of his group home asked the Ombudsman for help in obtaining information about their son’s death. Sixteen months after the tragedy, they were still waiting for someone to explain exactly what had happened.
06-16-2014
 
Ministry of Government Services (ServiceOntario)
After moving from Quebec to Ontario in October 2011, a man tried several times to obtain an Ontario Health Insurance Plan (OHIP) card at a ServiceOntario office. Each time, he was told that his birth certificate showed he wasn’t a Canadian citizen and that he would have to apply as an immigrant – despite having lived in Quebec most of his life.
06-16-2014
 
Ministry of Community and Social Services (Services for adults with developmental disabilities)
The mother of a 20-year-old man who has complex developmental and medical needs – he has Down Syndrome, uses a ventilator and has other complex medical conditions – turned to the Ombudsman after she was unable to find a permanent residential placement for her son.
07-16-2013
 
Ministry of Health and Long-Term Care (Ontario Health Insurance Plan)
A 72-year-old man who had been treated for a rare form of melanoma in one eye was recommended for a specialized form of radiation therapy in the U.S. after cancer spread to his liver. His oncologist had had other patients successfully treated at the same U.S. hospital, funded through the Ontario Health Insurance Program (OHIP) Out-of-Country program.
07-16-2013
 
Ministry of Government Services (Office of the Registrar General)
The father of a two-month-old baby girl contacted the Ombudsman out of frustration after trying to obtain a birth certificate for his daughter from the Office of the Registrar General. His wife had died of a stroke nine days after giving birth.
07-16-2013
 
Ministry of Community Safety and Correctional Services
An inmate in a detention centre called the Ombudsman out of concern for a 19-year-old female inmate who had been cutting herself and was on “suicide watch.” He said she had been taken off her anti-depressant and anti-psychotic medications and was taken to a segregated cell in handcuffs.
07-16-2013
 
Ministry of Community Safety and Correctional Services
A correctional officer at a large correctional centre alerted the Ombudsman to poor living and working conditions in an “overflow” unit, used to house inmates who could not be housed in the general population. Due to a shortage of staff, inmates were not getting access to showers, the yard or phones, and garbage was piling up.
07-16-2013
 
Ministry of Health and Long-Term Care (Community Care Access Centre)
A woman complained to the Ombudsman about a bill she received for convalescent care after being released from hospital. Her local Community Care Access Centre (CCAC) had arranged to have her spend several months at a seniors’ housing residence that offers recuperative programs – which then sent her a bill for $1,564 that she could not pay.
07-16-2013
 
Ministry of Community and Social Services (Ontario Disability Support Program)
A man complained to the Ombudsman in October 2012 about a dispute with the ODSP over when his eligibility for benefits should begin. He had notified his local ODSP office in September 2010 that he qualified for benefits, but his application went nowhere despite inquiries from his lawyer.
07-16-2013
 
Ministry of Health and Long-Term Care (Trillium Drug Program)
A woman with complex health problems complained to the Ombudsman in September 2012 that the Trillium Drug Program had cut off coverage of her prescription medications, which cost her about $5,000 per year.
07-16-2013
 
Ministry of Community Safety and Correctional Services
An inmate complained to the Ombudsman that he was not receiving adequate psychiatric treatment. He had submitted several written requests to be seen by a psychiatrist, a social worker and an addictions counsellor, to no avail.
07-16-2013
 
Ministry of Labour (Workplace Safety and Insurance Board)
A Kingston man who had to undergo a medical assessment to maintain his Workplace Safety and Insurance Board (WSIB) benefits contacted the Ombudsman because he could not afford to pay his way to Toronto for the appointment.
07-16-2013
 
Ministry of Community and Social Services (Ontario Disability Support Program)
An ODSP recipient complained to the Ombudsman about a dispute over her application for a special diet allowance – which can be recommended by a recipient’s doctor. She had asked to apply for the allowance when she first applied for support in November 2009, but ODSP staff would not give her a form.
07-16-2013
 
Ministry of Health and Long-Term Care (Ontario Health Insurance Plan)
The Ombudsman received four complaints in 2011 about the lack of funding for a relatively new eye surgery known as “CXL” – Corneal Collagen Cross Linking – which involves a riboflavin solution treatment for keratoconus, a condition that causes thinning of the cornea and vision loss.
07-16-2013
 
Ministry of Community Safety and Correctional Services
An inmate who has a psychiatric illness complained to the Ombudsman that he had not received essential medication over the weekend because there was no nurse on duty at the jail. His condition deteriorated, leaving him with his mind racing and feeling like he was “flipping out.”
07-16-2013
 
Ontario Provincial Police and the Ministry of Community Safety and Correctional Services
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
10-24-2012
 
Ministry of Health and Long-Term Care
A 56-year-old man on a disability pension through the Canada Pension Plan hoped to obtain a scooter through the Ministry of Health and Long-Term Care’s Assistive Devices Program. When he was told by his local Community Care Access Centre (CCAC) that he would have to have an assessment that would cost $200, he complained to the Ombudsman that he could not afford it.
06-19-2012
 
Ministry of Health and Long-Term Care (Ontario Health Insurance Program)
A 92-year-old woman who misplaced her Ontario Health Insurance Program (OHIP) card called the Ombudsman for help, saying it would be impossible for her to travel to an OHIP office or a Service Ontario kiosk to replace it. She also wasn’t sure if she had the documents OHIP would need to give her a new card.
06-14-2012
 
Ministry of Community Safety and Correctional Services
An inmate called the Ombudsman for help after making five requests to see the jail psychiatrist, whom he had not seen in two months. He was on methadone and an antidepressant, which he had stopped taking because he was having hallucinations and other side effects.
06-14-2012
 
Ministry of Health and Long-Term Care (Exceptional Acess Program)
After his patient – a 20-year-old man who has autism and complex seizure disorder – experienced a severe reaction to the government’s approved seizure medication, a neurologist prescribed two other drugs as an alternative. He applied to the Ministry of Health and Long-Term Care’s Exceptional Access Program (EAP) for funding for the drugs but was turned down.
06-14-2012
 
Ministry of Health and Long-Term Care (Ontario Health Insurance Program)
The mother of a 19-year-old man with Asperger’s syndrome contacted the Ombudsman when she was unable to renew her son’s OHIP card because she did not have any documentation of his address in order to prove he was a resident of Ontario.
06-14-2012
 
Ministry of Community Safety and Correctional Services
After being in jail for three weeks without seeing a doctor, an inmate who was seven months pregnant called the Ombudsman, saying she was in increasing pain and discomfort and needed over-the-counter medication and medical attention.
06-14-2012
 
Ministry of Health and Long-Term Care (Ontario Health Insurance Program)
The mother of a 10-year-old girl who needed medical attention applied for an OHIP card for her, but was turned down. Both mother and daughter were immigrants to Canada and had permanent resident status. OHIP rejected the daughter’s application because there was no “client identification number” on her immigration paperwork.
06-14-2012
 
Ministry of Health and Long-Term Care (Exceptional Acess Program)
A man who has suffered from Crohn’s disease for 25 years had been receiving funding for the drug Remicade for 18 months under the Ministry of Health and Long-Term Care’s Exceptional Access Program. The man’s doctor advised that the drug, in combination with a steroid, was the most effective way to treat his disease, but the Ministry asked him to eliminate the use of the steroid.
06-14-2012
 
Ministry of Labour (Workplace Safety and Insurance Board)
A man who had suffered a workplace injury in 2009 wanted to appeal part of the Workplace Safety and Insurance Board’s decision on his compensation. He turned to the Ombudsman for help after waiting more than 18 months for someone to contact him.
06-14-2012
 
Ministry of Community Safety and Correctional Services
The elderly mother of an inmate who committed suicide in a jail cell contacted the Ombudsman to complain that she did not have any information about how her son died. She was distraught about her inability to find out the details of what happened to her son.
06-14-2012
 
Ministry of Health and Long-Term Care
A woman whose husband died while in the care of paramedics complained to the Ombudsman about the adequacy of an investigation conducted into the incident by the Emergency Health Services Branch of the Ministry of Health and Long-Term Care.
06-14-2012
 
Ministry of Transportation
Investigation into how the province monitors drivers with uncontrolled hypoglycemia who may be a danger on the roads.
03-20-2012
 
Ministry of Community and Social Services
The mother of a developmentally delayed woman with severe intellectual and behavioural challenges contacted the Ombudsman on her daughter’s behalf in the fall of 2010. The woman had been institutionalized since she was seven years old. In 2008, when the facility she lived in was about to be closed, she was transferred to a group home.
06-17-2011
 
Ministry of Health and Long-Term Care
A woman complained to the Ombudsman after she received a bill for $1,879 in co-payment charges from the hospital where her 94-year-old mother had been for about a month before she died in April 2010.
06-17-2011
 
Ministry of Health and Long-Term Care
An elderly man who travelled to China frequently to visit his family was notified by OHIP in May 2010 that he was no longer eligible for health coverage because he did not meet the residency requirements – i.e., he had to be present in Ontario for 153 days in a 12-month period.
06-17-2011
 
Ministry of Health and Long-Term Care
A woman who was diagnosed with two potentially fatal aortic aneurysms in April 2010 was told she needed surgery immediately, but the procedure was not available in Canada.
06-17-2011
 
Ministry of Health and Long-Term Care
In October 2010, the Ombudsman received complaints from two families whose children were receiving human growth hormone medication through the Hospital for Sick Children. The Ministry of Health and Long-Term Care’s Exceptional Access Program required that approval for funding the drug be obtained every year.
06-17-2011
 
Ministries of Transportation and Health and Long-Term Care
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
06-10-2011
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue.
05-12-2011
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems. Since the Ministry’s efforts are “a work in progress,” in lieu of a report, the Ombudsman released a summary of his findings and the Ministry’s responses to date.
12-21-2010
 
Ministry of Health and Long-Term Care
The father of a 15-year-old boy with severe special needs, including Asperger’s Syndrome, attention deficit hyperactive disorder and anxiety disorder, contacted the Ombudsman for help in paying for the boy’s medication.
12-12-2010
 
Ministry of Health and Long-Term Care
A diabetic senior who lives alone on a fixed income contacted the Ombudsman when her reimbursement cheque for the cost of her insulin needles failed to arrive.
12-12-2010
 
Ministry of Health and Long-Term Care
A woman was sent to the United States to give birth to twins, due to a lack of space at her local hospital.
12-12-2010
 
Ministry of Health and Long-Term Care
A single mother of six who was one month away from delivering her seventh child contacted the Ombudsman after her family’s Ontario Health Insurance Plan (OHIP) coverage was revoked because they had been out of the country for too long.
12-12-2010
 
Hamilton Niagara Haldimand Brant LHIN
Local Health Integration Networks across the province were told to stop holding closed “education” meetings after the Ombudsman found the Hamilton Niagara Haldimand Brant LHIN illegally met behind closed doors and failed to adequately engage the public in health care restructuring decisions.
08-10-2010
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery. The Ministry also acknowledged that there may be others in such exceptional circumstances and undertook to address the gap in the system to allow them access to funding for dental implants.
06-15-2010
 
Ministry of Health and Long-term Care (OHIP)
A 70-year-old man had developed end-stage renal failure and was in need of a kidney transplant. He was told by his hospital that patients on the Ontario kidney transplant waiting list had to wait a minimum of 5-6 years for an organ. His doctor advised him that if he waited that long, he would be at an age and in a physical condition where he would not be able to undergo surgery.
12-12-2009
 
Ministry of Health and Long-term Care (Northern Health Travel Grant)
A Sault Ste. Marie woman gave birth to a three-pound baby girl, 11 weeks premature. The baby was taken to a hospital in London, Ont. for special care, but the mother was unable to go with her.
12-12-2009
 
Ministry of Health and Long-term Care (Northern Health Travel Grant)
The parents of a disabled 17-year-old Sault Ste. Marie boy – two senior citizens with a limited income – applied for a Northern Health Travel Grant on their son’s behalf, for reimbursement of $1,150 in expenses incurred in travelling to Toronto so he could have surgery. Their application was rejected twice because it was not signed by the youth – despite a letter from the family’s doctor explaining that the boy’s physical and mental disabilities made it impossible for him to sign.
12-12-2009
 
Ministry of Health and Long-term Care (Ontario Drug Benefit Program)
A diabetic senior who cannot tolerate synthetic insulin and can only use pork insulin complained to the Ombudsman that the Ontario Drug Benefit Program refused to pay for it.
12-12-2009
 
Ministry of Health and Long-term Care (OHIP)
Nine former foreign students who were living and working in Ontario under the federal Post-Graduation Work Permit Program complained to the Ombudsman about being refused health coverage under the Ontario Health Insurance Plan (OHIP).
12-12-2009
 
The Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care lifted the funding cap on Avastin, a drug for colon cancer, after the Ombudsman found that capping funding regardless of the patient’s condition was unreasonable and wrong.
10-01-2009
 
Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care announced funding for Positron Emission Tomography scans for certain indications in the wake of this investigation of the Ministry's process for evaluating the technology, and practices in other provinces. (Because the issue was resolved, no report was published.)
07-23-2009
 
Ministry of Health and Long-Term Care
A patient diagnosed with prostate cancer was turned down by the Ontario Health Insurance Program (OHIP) for a surgical procedure that he and his physician believed to be available only in the United States. After spending $40,000 on the U.S. surgery, however, the man learned that it had in fact been available in Ontario, but OHIP officials had failed to inform him of this.
12-12-2008
 
Ministry of Health and Long-Term Care
After a decade of unsuccessful treatments and pain, an Ontario orthopedic surgeon recommended Mr. J have ankle replacement surgery. Since the local wait time was three years, the man was granted $35,000 in out-of-country funding to have the procedure performed in the U.S. – but one month before the scheduled operation, he was turned away because the implants he needed were no longer approved by U.S. authorities.
12-12-2008
 
Ministry of Health and Long-Term Care
A man who suffers from a rare and debilitating disorder that causes more than 50 severe headaches a day was doing well on a combination of drugs prescribed by his neurologist – one of which required special approval by the Ministry of Health and Long-Term Care for coverage.
12-12-2008
 
Ministry of Health and Long-Term Care
A university student tried for two years to obtain reimbursement of thousands of dollars in medication costs from the Trillium Drug Program. He had sent in all his information and receipts in 2005, but when he called in 2006 to ask why he had not heard back, he was told Trillium had moved and his receipts had apparently been lost.
12-12-2008
 
Ministry of Health and Long-Term Care
Mr. D’s family was concerned that the long-term care home he was living in was not meeting the standards of care set out by the Ministry of Health and Long-Term Care. The Ministry investigated the family’s concerns and advised them it had required the facility to fix things – but it would not give further details.
12-12-2008
 
Ministry of Health and Long-Term Care
A resident of northern Ontario had to travel to Winnipeg to see a specialist for medical treatment. She was denied funding for her travel costs under the Ministry of Health’s Northern Health Travel Grant program because the doctor was not certified as a specialist by the Royal College of Physicians and Surgeons of Canada.
12-12-2007
 
Ministry of Health and Long-Term Care
With the help of his hospital, a man applied to the Ministry of Health’s Assistive Devices Program (ADP) for a semi-annual payment of $300 for the medical supplies he required after ostomy surgery. His application was turned down, however, because of an error. By the time the form was returned to the hospital, the error corrected and the form returned, many months had passed. The ADP refused him his $300 cheque for the first six months of the year, telling him his application could not be “back-dated.”
12-12-2007
 
Ministry of Health and Long-Term Care
The Ombudsman received a complaint from a social worker at an Ontario children’s hospital about the impact of a decision to stop funding the prosthesis insertion procedure for boys under the age of 18 who had lost testicles due to disease or other conditions. The social worker complained on behalf of a group of caregivers at the hospital, including doctors and nurses.
12-12-2007
 
Ministry of Health and Long-Term Care
A man contacted the Ombudsman’s Office in fear of bankruptcy, after the Trillium Drug Program turned down his request for help with his wife’s drug costs of $350-400 per month.
12-12-2007
 
Ministry of Health and Long-Term Care
A social worker contacted the Ombudsman’s Office on behalf of a patient who had had part of one leg amputated, and needed hemodialysis treatments three times a week at a local hospital. The patient received Canada Pension Plan Disability benefits and his municipality subsidized his accommodation in a retirement home. Still, after he paid his monthly accommodation fees, he had $116 left for all his other expenses, out of which he had to pay $96 a month to a community-based agency for transportation to his hemodialysis treatments.
12-12-2007
 
Ministry of Health and Long-Term Care
Within a month of being diagnosed with multiple sclerosis, a woman contacted the Ombudsman’s Office because she was worried about getting funding for medication she would need. Her doctor had applied to the Ministry of Health’s Individual Clinical Review process and she had received an e-mail indicating it was approved.
12-12-2007
 
Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care’s Ontario Health Insurance Plan (OHIP) stipulates that people moving to Ontario who have been out of the country for more than seven months must wait three months before the province will cover their health care.
12-12-2007
 
Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program.
11-01-2007
 
Ministry of Children and Youth Services
The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan.
04-13-2007
 
OHIP
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.
09-01-2006
 
Ministry of Health
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.
07-20-2006
 
Ontario Disability Support Program
Ontario Disability Support Program payments that had been unjustly delayed for nine years were paid to recipients, and regulations limiting retroactive payments were revoked.
05-31-2006
 
Ministry of Health and Long-Term
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published.
05-01-2006
 
Ministry of Health and Long-Term Care
The province increased from two to 29 the number of tests it conducts on newborn babies for potentially fatal disorders, averting death or severe illness for some 50 infants per year.
09-27-2005
 
Ministry of Health
Funding was provided for a life-saving drug for a teenager whose family was on the verge of bankruptcy. The Ministry of Health committed to overhaul the system for funding such drugs.
09-01-2005
 

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