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Investigation Results

Turning complaints into results

Resolved Cases

Workplace Safety and Insurance Board
A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.
11-08-2016
 
Ministry of Training, Colleges and Universities
An electrical contractor complained to the Ombudsman after the Ministry of Training, Colleges and Universities asked him to repay the $1,269 he received from the Ontario Self-Employment Benefit program. The program provides unemployed people with financial support while they develop and start new businesses.
06-23-2014
 
Ministry of Labour (Workplace Safety and Insurance Board)
A man who had suffered a workplace injury in 2009 wanted to appeal part of the Workplace Safety and Insurance Board’s decision on his compensation. He turned to the Ombudsman for help after waiting more than 18 months for someone to contact him.
06-14-2012
 
Ministry of Labour (Workplace Safety and Insurance Board)
A widow receiving survivor benefits from the Workplace Safety and Insurance Board (WSIB) called the Ombudsman when her monthly payment of $1,200 – her only source of income – didn’t arrive.
06-14-2012
 
Ministry of Labour (Workplace Safety and Insurance Board)
A man who had been injured at work when he was 29 years old had his loss-of-earnings benefits cut off by the Workplace Safety and Insurance Board (WSIB) in 2001 because his employer had offered him potentially suitable work. He continued to have severe pain and was unable to work.
06-17-2011
 
Ministry of Labour
A man who lost his leg in a workplace accident complained to the Ombudsman that the Ministry of Labour’s investigation was flawed because the inspector who conducted it had previously worked for the company where the incident occurred. An Ombudsman investigator determined the Ministry’s investigator had in fact worked for the company in question for 24 years – in fact, he had only left the company 18 months before, and this investigation was his first for the Ministry.
12-12-2009
 
Ministry of Labour (Workplace Safety and Insurance Board)
After winning an appeal of his case before the Workplace Safety and Insurance Board (WSIB), a man who had been injured at work expected to receive a substantial sum of money, representing several years’ worth of retroactive worker’s compensation payments. Weeks later, he was astonished to receive a letter from the WSIB asking him how he planned to repay an “overpayment” of $119,239 that he owed to them.
12-12-2009
 
Administrative Tribunals
Mr. G complained that the Ontario Labour Relations Board had posted its decision in his case on its website for all to see – without informing him. Ombudsman staff discovered that he was not alone – applicants and respondents before the Board were not generally notified that the decisions in their cases were accessible by the public through its website and other sources.
12-12-2008
 

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