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Investigation Results

Turning complaints into results

Resolved Cases

School Board
After a teacher-in-charge kept a student out of class for more than two hours over an incident, the student’s mother complained to us about the board’s response to her concerns.
11-08-2016
 
School Board
The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address.
11-08-2016
 
School Board
The mother of a Grade 4 student was concerned for her son’s safety because he had to cross a busy intersection on his walk to school.
11-08-2016
 
School Board
A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues.
11-08-2016
 
School Board
A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children.
11-08-2016
 
School board
A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area.
10-19-2016
 
Toronto District School Board and Toronto Catholic District School Board
Investigation into whether the Toronto District School Board and the Toronto Catholic District School Board's oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year was adequate.
09-26-2016
 
School Board
A student complained that one of his female classmates was refused entry into class for having her shoulders exposed.
08-31-2016
 
School Board
A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided.
08-31-2016
 
School Board
A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus.
06-30-2016
 
School Board
A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection.
05-31-2016
 
School Board
A parent complained to our office after the school board looked into her conflict-of-interest complaint about two trustees who participated in decisions to close a local high school.
04-29-2016
 
School Board
A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option.
03-31-2016
 
School Board
We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents.
02-29-2016
 
School Board
A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called.
01-29-2016
 
School board
A primary school student with special needs was put on a waiting list for placement in a support program for children with autism. The boy's mother was told that a spot was unlikely to become available soon. Concerned that her child's needs were not being met, she escalated her concerns with the school board and then called our Office.
12-31-2015
 
School Board
The mother of a kindergartner with special needs contacted the Office with concerns about busing services.
11-30-2015
 

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