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A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
06-13-2018
 
A student enrolled in a college’s early childhood education program, but was unable to attend.
06-13-2018
 
Ministry of Training, Colleges and Universities
An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.
11-08-2016
 
Ministry of Training, Colleges and Universities
A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.
11-08-2016
 
Ministry of Training, Colleges and Universities
A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.
11-08-2016
 
Ministry of Training, Colleges and Universities
A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.
11-08-2016
 
Ministry of Training, Colleges and Universities
A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.
11-08-2016
 
Ministry of Training, Colleges and Universities
A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa. She enrolled at a college of applied arts and technology in fall 2013, and was enrolled during the fall and winter 2013 and winter 2014 terms.
07-28-2015
 
Ministry of Community and Social Services (Family Responsibility Office)
A single mother complained to the Ombudsman that she hadn’t received child support payments in six months, despite her daughter, a post-secondary student, still living at home. The father lived in B.C., and as long as the daughter attended school and lived with her mother, he was required to pay monthly support payments.
07-28-2015
 
Ministry of Education
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
10-22-2014
 
Ministry of Government Services (ServiceOntario)
A young driver who was caught speeding received a letter from the Ministry of Transportation requiring him to surrender his G1 (beginner level) licence for 30 days and pay a fee to have it reinstated.
06-23-2014
 
Ministry of Training, Colleges and Universities
A student complained to the Ombudsman after the Ontario Student Assistance Program (OSAP) denied his application for a provincial grant that would give him 30% off tuition for the 2012-2013 academic year.
06-23-2014
 
Ministry of Training, Colleges and Universities
An electrical contractor complained to the Ombudsman after the Ministry of Training, Colleges and Universities asked him to repay the $1,269 he received from the Ontario Self-Employment Benefit program. The program provides unemployed people with financial support while they develop and start new businesses.
06-23-2014
 
Ministry of Training, Colleges and Universities (Ontario Student Assistance Program)
A university student with a disability complained to the Ombudsman that he was being pursued by a collection agency to repay part of a grant he received through the Ontario Student Assistance Program (OSAP).
07-16-2013
 
Ministry of Training, Colleges and Universities (Ontario Student Assistance Program)
A university student with a disability complained to the Ombudsman after receiving conflicting information about whether or not he was eligible for grants through the Ministry of Training, Colleges and Universities.
07-16-2013
 
Ministry of Education
A refugee assistance group contacted the Ombudsman on behalf of a profoundly deaf 20-year-old woman from a refugee family who had been denied entry into the Sir James Whitney School for the Deaf. This was an urgent complaint as the school year was just about to start.
06-14-2012
 
Ministry of Training, Colleges and Universities
A stay-at-home mom decided to upgrade her skills to re-enter the workforce. At her local employment assessment centre, she was told she would be eligible for funding for community college through the Ontario Skills Development Program (OSDP) until October 2009.
06-17-2011
 
Ministry of Traning, Colleges and Universities
A community college student was told that if she completed her program with sufficiently high marks, she would be eligible to have a portion of her student loans forgiven under the Ontario Student Opportunity Grant program, as she is a single mother of four children.
06-17-2011
 
Ministry of Training, Colleges and Universities (Ontario Student Assistance Program)
The mother of a young woman who was dying of cancer complained to the Ombudsman in May 2009 about delays in her daughter’s Medical Loan Forgiveness Application to the Ontario Student Assistance Program (OSAP), which was submitted in January 2009.
12-12-2010
 
Ministry of Training, Colleges and Universities (Ontario Student Assistance Program)
A 19-year-old woman submitted an online OSAP application and was provided with an estimate of the financial assistance she would receive if she were to study hairstyling at a community college.
12-12-2010
 
Ministry of Training, Colleges and Universities
A science and nursing student at a community college complained to the Ombudsman that she was being charged the same tuition fees as a full-time student, even though she was only taking two courses, or less than half the normal load.
12-12-2010
 
Ministry of Training, Colleges and Universities
A woman who lost her job and then her house due to a workplace shutdown applied to a college of applied arts and technology.
12-12-2010
 
Ministry of Training, Colleges and Universities
A woman who had been laid off from her job was approved for the Ministry of Training, Colleges and Universities’ Ontario Skills Development program, which covers school and living costs to retrain workers.
12-12-2010
 
Ministry of Training, Colleges and Universities
A 23-year-old unemployed man who was in the Ministry of Training, Colleges and Universities’ apprenticeship program attended a Ministry-approved training course.
12-12-2010
 
Ministry of Training, Colleges and Universities (OSAP)
A recent university graduate complained to the Ombudsman that she had been wrongly charged interest on her student loans for a year-long period during which she was still a student.
12-12-2009
 
Ministry of Education
A 16-year-old student at a provincial school for the deaf who was gradually losing her eyesight due to a genetic condition complained to the Ombudsman that the school refused to provide her with the services of an “intervenor”.
12-12-2009
 
Ministry of Energy and Infrastructure
A man had a number of renovations done to his home in April 2008, including the installation of foam insulation in his basement. To help pay for the upgrades, he was counting on assistance from the Home Energy Audit and Retrofit Rebate Program.
12-12-2009
 
Ministry of Training, Colleges and Universities
The Ministry of Training, Colleges and Universities issued new directives on advertising of college programs after this investigation into Cambrian College's Health Information Management program, whose graduates were unable to find jobs in their field.
08-25-2009
 
Ministry of Training, Colleges and Universities
The Ministry of Training, Colleges and Universities added enforcement staff and began laying charges under the Private Career Colleges Act after the Ombudsman found that the Ministry of Training, Colleges and Universities failed to protect students from an unscrupulous, illegal college.
07-14-2009
 
Ministry of Colleges and Universities
A learning-disabled man who was enrolled in college as a mature student had been taking courses since 1999, repeating several of them until he successfully passed. When he finally completed enough courses to apply for his diploma, he was shocked to discover the college had a policy that courses must be completed within a four-year time limit.
12-12-2008
 
Ministry of Training, Colleges and Universities
A student nurse had almost reached her graduation day after two years at a community college when she, along with 35 other students, received an e-mail from the college registrar telling them to pay an extra tuition fee of $527.10 – or they would not get their diplomas. Like most students, she was struggling to make ends meet. The extra tuition fee was deducted from her Ontario Student Assistance Program cheque, leaving her only $285 to live on.
12-12-2007
 
Ministry of Training, Colleges and Universities
A woman paid more than $7,500 in tuition to a community college on behalf of her niece, who was coming from abroad to study in Ontario. When the niece was unable to obtain a student visa, the college would not refund the tuition money without a letter confirming the visa had been denied.
12-12-2007
 

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