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Investigations

Turning complaints into results
 

Investigations

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Read more about all three types of investigations below.


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SORT Investigations

The Special Ombudsman Response Team (SORT) was created to conduct specialized systemic investigations on high-profile issues affecting large numbers of people. SORT investigations are conducted after a thorough study of the issues and only after the Ombudsman is satisfied that there is sufficient evidence to warrant an investigation.
View SORT investigations

 







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Selected Cases

The Ombudsman’s Office resolves thousands of problems every year for Ontarians dealing with the provincial government and its many agencies.
View Cases

 


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Municipal Meetings

Ontario municipalities are required by law to hold open meetings, with a few exceptions. The Ombudsman investigates complaints about closed meetings in municipalities that have not appointed their own investigators.
View Municipal Meetings