Search

A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate.

As part of a promotion of places in Ontario to view the total solar eclipse in April 2024, Destination Ontario posted a playlist of eclipse-themed songs on its website, such as “Ain’t No Sunshine,” and “I Can See Clearly Now.”

A Francophone woman complained to us after she went to a provincial courthouse for a family court case in a region that is designated under the French Language Services Act (meaning services in French must be available by law).

Ombudsman's message - A strong voice for fairness – now more than ever: It is my great pleasure to present my 10th Annual Report as we mark Ombudsman Ontario’s 50th anniversary. It has been an historic year in many respects.

The Ombudsman investigated a closed meeting held by council for the City of Kitchener on August 14, 2023 to discuss the implementation of a centralized model for operations related to certain arts and entertainment facilities. The Ombudsman found that parts of council’s discussion fit within the exceptions for information supplied in confidence by a third party at section 239(2)(i) of the Municipal Act, 2001; labour relations and employee negotiations at section 239(2)(d) of the Act; and plans and instructions for negotiations at section 239(2)(k) of the Act. As the discussion could not have realistically been parsed, the Ombudsman found that council’s entire discussion fit within those exceptions.

The Ombudsman received complaints alleging that council for the Township of Russell may have held an illegal meeting before a regular council meeting on April 29, 2024 to discuss how to fill the vacant mayor's seat.

An Indigenous inmate told us he had not been able to smudge regularly at his facility, and he wasn’t allowed traditional medicines such as cedar, sage, sweetgrass and tobacco.

An Indigenous inmate complained of repeated delays in response to her requests to see a social worker, so she could apply to an Indigenous healing lodge.

We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program.

We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs.

We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction.

The Ministry of Municipal Affairs and Housing is seeking feedback on proposed changes to the municipal code of conduct and integrity commissioner framework for Ontario municipalities, in connection with legislative amendments that were proposed in Bill 241, the Municipal Accountability Act, 2024.

The Ombudsman reviewed complaints about several meetings held by council for the Township of Russell in 2023 and 2024. The Ombudsman found that in camera discussions about a costing update for a new recreation complex fit the open meeting exception for plans and instructions for negotiations, since the discussions revealed how much the Township was willing to spend on the project.

Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services

Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract

Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton.

The Ombudsman investigated a complaint alleging that the Township of Wollaston’s Communication Team is a committee of council, and that any meetings it may have held since its inception should have been subject to the open meeting requirements in the Municipal Act, 2001.

The Ministry of Francophone Affairs is seeking input on its plan to amend the list of areas designated under the French Language Services Act.

The Ombudsman received a complaint alleging council for the Township of The North Shore contravened the Municipal Act, 2001 by holding an informal meeting immediately following a council meeting on March 20, 2024. The complaint also alleged council held informal meetings in the days following. The Ombudsman found that a quorum of council engaged in an informal discussion after a council meeting on March 20, 2024, and also participated in discussions over group text message between March 24 and March 25, 2024. However, although these discussions involved a quorum of council, they were not “meetings” subject to the open meeting rules because members did not materially advance the business or decision-making of council.