Special Ombudsman Response Team (SORT)
The Special Ombudsman Response Team (SORT) was created in 2005 to conduct specialized systemic investigations on high-profile issues affecting large numbers of people. SORT investigations are conducted after a thorough study of the issues and only after the Ombudsman is satisfied that there is sufficient evidence to warrant an investigation. SORT investigations include extensive document review and witness interviews. Witness interviews are often taped in order to ensure accuracy. Findings and recommendations produced after a SORT investigation are generally made public, once the Ombudsman’s report is submitted to the Legislature.
SORT investigations are considered where:
- there is a serious and sensitive issue with a high public interest component;
- there are broad systemic implications;
- the facts of the complaint are complex and/or not agreed upon and;
- there is no likelihood of an informal resolution to the complaint.
SORT consists of a group of experienced investigators who conduct complex, issue-driven investigations within tight time frames according to structured investigation plans.