Case Study
Licence to Celebrate
A truck driver complained to the Ombudsman about delays in renewing his commercial “A-class” licence. As a result of a heart ailment, he is required to have his cardiologist send a yearly report to the Ministry of Transportation, but the doctor had failed to do so on time – prompting the Ministry to reduce the man’s licence to a “G-class.” Even after the cardiologist faxed his report to the Ministry, the man was told it would take 2-6 weeks to review – leaving him unable to work in the meantime.
Ombudsman staff contacted the Ministry, where officials agreed to review the man’s medical forms immediately. The man was advised he could renew his A-class licence at a driver’s licence office. He did so, and was back behind the wheel the next day. He thanked the Ombudsman’s Office, noting that the day her received the good news about his licence was his birthday – and he was grateful for the birthday gift.