Ombudsman Ontario

• Make a Complaint

Make a Complaint

The Ombudsman’s Office oversees and investigates the provincial government, including about 500 provincial ministries, Crown corporations, tribunals, agencies, boards and commissions. The Ombudsman receives more than 16,000 complaints a year from individuals looking for help with a particular Ontario government organization.

Can the Ombudsman help you?

The Ombudsman is generally an office of last resort. This means that you should first try to resolve your problem by using the complaint and appeal procedures offered by the government body you are dealing with. Many complaints can be resolved quickly by first approaching the government organization involved and using its internal complaint mechanisms. If you are not certain what complaint procedures are available, you can speak to the organization directly or the Ombudsman can assist you by providing referral information on how to address your problem.

Remember to:

• Get the names and titles of the people you have dealt with
• Keep track of the dates of your contact with the organization
• Keep all papers and letters relating to your complaint

How to make a complaint

There are several ways to make a formal complaint about an individual or systemic problem relating to Ontario government services. All complaints are confidential and free of charge.

Online:

Click to file a complaint online

By Phone: Ombudsman Complaints Line 1-800-263-1830
By TTY (teletypewriter): 1-866-411-4211
By Email: info@ombudsman.on.ca
By Fax: 416-586-3485

Or download a complaint form:

* General Complaint Form (PDF)
* Administrative Tribunal Complaint Form (PDF)
* Closed Meeting Complaint Form (PDF)

By Mail:
Ombudsman Ontario
Bell Trinity Square
483 Bay St.
10th Floor, South Tower
Toronto, ON M5G 2C9

*Please note that an appointment is recommended for in-person (walk-in) complaints. Office hours are from Monday to Friday, 9 a.m. to 4:30 p.m.

If you have any questions, please contact the Ombudsman’s Office by phone at:
1-800-263-1830 or email: info@ombudsman.on.ca.