Welcome to the Ombudsman of Ontario Website
It is my pleasure to welcome you to our website, where you can find information and news about our office, make a complaint about Ontario government services - and now, access multimedia, leave comments and share items with others. Our new "Newsroom" page now includes video, audio and photos, a "Comments" feature and social media links. So, whether you are filing a complaint (online or by calling 1-800-263-1830) or want to know more about the Ombudsman of Ontario, I invite you to explore and send us your thoughts. The Ombudsman is all about accountability and transparency, so please let us know how we’re doing: info@ombudsman.on.ca.
André Marin,
Ombudsman of Ontario
What's New
October 12, 2009 Ombudsman Releases New Edition of Guide to Province's Sunshine Law
Ontario Ombudsman Andre Marin yesterday officially presented the new edition of his office's guide to open municipal meetings in Ontario – The Sunshine Law Handbook – to Mayor Mike Bradley of Sarnia. The Ombudsman's Office will distribute the guide free of charge to every mayor and municipal councillor across the province. Learn More
October 12, 2009 Good Governance Week
In recognition of the 200th anniversary of the modern parliamentary ombudsman, first established in Sweden in 1809, the Canadian Council of Parliamentary Ombudsman designated the week of October 12-16 to celebrate and raise awareness of the contributions ombudsmen make to governance. Called "Good Governance Week" in Ontario - and recognized in the Ontario legislature - this week's events are all about how ombudsmen help improve governance, fairness and transparency. Learn More
October 1, 2009 Statement by Ontario Ombudsman André Marin on Avastin funding
Yesterday, I issued A Vast Injustice, a report on my investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients. Learn More
Annual Report 2008
Be sure to read the Ombudsman’s message and learn about what the office has been up to over the past year including the latest in Special Ombudsman Response Team (SORT) investigations, case stories and most popular complaints.
Learn More >Advanced Investigative Training for Administrative Watchdogs
The principles of excellent investigative work, conducting interviews, assessing evidence, report writing and communicating with the public – just some of the sessions offered in the what's been hailed as "one of the top training seminars of its kind in the world".