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Ontario Ombudsman launches mobile app

Date: 2011-11-08

TORONTO (November 8, 2011) – Ontario Ombudsman André Marin today launched a “mobile app” version of his office’s website – a web application that will make it easier for the public to connect with his office via smartphones and tablets.

The app, or mobile site, will allow users to file a complaint about Ontario government services or get the latest news from the Ombudsman’s office from their mobile devices.  Users will be able to install a separate “app” logo on their devices for quick and direct access to the site – a streamlined version of the full site available at www.ombudsman.on.ca.

“Our app will let mobile users browse through our site quickly and efficiently and submit a complaint from anywhere, anytime,” Mr. Marin said.  “They’ll also be able to read our latest news and reports, search our site, or connect with us through Facebook, Twitter, and YouTube.” The app is believed to be the first of its kind in the ombudsman world, he added.

The mobile site works with all mobile operating systems (e.g., Apple, BlackBerry or Android) and is accessible directly through the Ontario Ombudsman website – not through an app store. 

For more information on accessing it from your mobile device, take a look at our instructions (below).

The Ombudsman’s Office receives more than 14,000 complaints about Ontario government organizations every year, in person, by phone at 1-800-263-1830, and online.

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For further information, please contact:

Linda Williamson
Director of Communications
Tel: 416-586-3426
lwilliamson@ombudsman.on.ca

Patricia Tomasi
Communications Officer
Tel: 416-586-3402
ptomasi@ombudsman.on.ca

Ashley Bursey
Communications Officer
Tel: 416-586-3521
abursey@ombudsman.on.ca

Getting the Ontario Ombudsman’s mobile app on your device

iPhone or iPad

1.    Open web browser.
2.    Go to www.ombudsman.on.ca.
3.    Device will prompt: ‘Install this web app on your iPhone: tap [arrow] and then Add to Home Screen’.
4.    Add to home screen.
5.    You should now see the Ontario Ombudsman icon as a ‘web app’ on your device!

Android

1.    Open web browser.
2.    Go to www.ombudsman.on.ca.
3.    Tap your phone’s ‘Menu’ button.
4.    Tap ‘More’.
5.    Tap ‘Add shortcut to Home.’
6.    You should now see the Ontario Ombudsman icon as a ‘web app’ on your device!

BlackBerry

1.    Open web browser.
2.    Go to www.ombudsman.on.ca.
3.    Click the BlackBerry menu button (with the BlackBerry logo).
4.    Tap ‘Add to Home Screen’.
5.    Tap ‘Add’.
6.    You should now see the Ontario Ombudsman icon as a ‘web app’ on your device!

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