Do you have a complaint about an Ontario government service?
Fill out a complaint form – or read on for more information.
Can the Ombudsman help you?
Have you already tried to resolve your problem with the government organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.
Can the Ombudsman investigate your complaint?
Find out if the Ombudsman can investigate the government organization by checking our “Who We Oversee” database. The Ombudsman oversees more than 500 provincial ministries, Crown corporations, administrative tribunals, agencies, boards and commissions and deals with more than 14,000 complaints a year.
The Ombudsman CANNOT investigate complaints about private companies or individuals, doctors, lawyers, decisions of judges or courts, the Ontario Cabinet or the federal government. He also cannot investigate Ontario’s “MUSH sector” – Municipalities, Universities, School Boards, Hospitals and long-term care homes, children’s aid societies, or police. [Read more]
Are you ready to submit your complaint?
Fill in an online complaint form (for other options, see below).
It is also helpful to:
- Get the names and titles of the people you have dealt with at the government body;
- Keep track of the dates of your contact with them;
- Keep all written communication relating to your complaint.
How to complain:
Submit a complaint online
Other options:
Download and print the complaint form
Telephone
Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY(teletypewriter): 1-866-411-4211
Email:
info@ombudsman.on.ca
Fax:
416-586-3485
Mail:
Office of the Ombudsman of Ontario
Bell Trinity Square
483 Bay Street, 10th Floor, South Tower
Toronto, ON
M5G 2C9
In person:
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.
The office is located at 483 Bay Street, (Bell Trinity Square, 10th Floor, South Tower), Toronto.
Office hours are from Monday to Friday, 9 a.m. to 4:30 p.m.
More questions?
Review our Frequently Asked Questions. Or call 1-800-263-1-830 during office hours to speak to Ombudsman staff.