The mother of a young woman who was dying of cancer complained to the Ombudsman in May 2009 about delays in her daughter’s Medical Loan Forgiveness Application to the Ontario Student Assistance Program (OSAP), which was submitted in January 2009.

A 19-year-old woman submitted an online OSAP application and was provided with an estimate of the financial assistance she would receive if she were to study hairstyling at a community college.

A woman suffering from brain damage and memory loss complained to the Ombudsman that she was about to be cut off ODSP and would be evicted if she could not pay her rent.

A science and nursing student at a community college complained to the Ombudsman that she was being charged the same tuition fees as a full-time student, even though she was only taking two courses, or less than half the normal load.

The father of a 15-year-old boy with severe special needs, including Asperger’s Syndrome, attention deficit hyperactive disorder and anxiety disorder, contacted the Ombudsman for help in paying for the boy’s medication.

A man who bought a used car from a private seller for $14,000 complained to the Ombudsman when he was unable to register it with the Ministry of Transportation.

A diabetic senior who lives alone on a fixed income contacted the Ombudsman when her reimbursement cheque for the cost of her insulin needles failed to arrive.

A correctional centre inmate complained to the Ombudsman about an error in the paperwork recording the amount of time he was supposed to serve in jail.

A man complained to the Ombudsman that FRO was not enforcing a June 2005 court order directing his ex-wife to pay $1,079 per month for their two children.

A woman contacted the Ombudsman after learning that Legal Aid Ontario (LAO) had sent her file to a collection agency, accusing her of failing to pay an outstanding bill and affecting her credit rating.

A woman was sent to the United States to give birth to twins, due to a lack of space at her local hospital.

A man who had been in jail awaiting trial for 5½ months had his trial date moved up eight days.

When their mother could not care for them, three children moved in with their grandmother so they would not have to be placed with the local children’s aid society (CAS). The grandmother spent $1,700 on school supplies, clothes and other items for the children.

In July 2009, an MPP’s office filed a complaint with the Ombudsman on behalf of a constituent who disagreed with her 2006 property assessment from MPAC and who had filed an appeal in June 2006 with the Assessment Review Board (ARB).

A disabled dad was receiving monthly income support from the Ontario Disability Support Program (ODSP). His cognitively impaired son, whom he had been homeschooling since 2005, lived with him.

A woman complained to the Ombudsman that Legal Aid Ontario sent her a bill dating back to 1991 for $802.28 and advising her that a lien had been registered against her house for nonpayment.

A homeowner was surprised to receive a survey in the mail from Hydro One that was directed at commercial business owners.

A 28-year-old woman with mental health issues and a genetic disorder suffered from severe depression and post-traumatic stress after injuring herself in a group home.

A woman who was looking after her 81-year-old bedridden mother at home saw her Hydro One bill rise to $600 a month because her mother required the constant use of oxygen and ventilation machines.

A man complained to the Ombudsman that FRO was demanding he arrange payment of some $12,500 in support arrears, despite a court order that stayed the collection of those arrears.

A woman who lost her job and then her house due to a workplace shutdown applied to a college of applied arts and technology.

A single mother of six who was one month away from delivering her seventh child contacted the Ombudsman after her family’s Ontario Health Insurance Plan (OHIP) coverage was revoked because they had been out of the country for too long.

A woman complained to the Ombudsman that the Family Responsibility Office (FRO), would not release a support payment of $1,200 that her ex-husband had made, even though she was owed almost $7,000.

A woman who had been laid off from her job was approved for the Ministry of Training, Colleges and Universities’ Ontario Skills Development program, which covers school and living costs to retrain workers.

A 23-year-old unemployed man who was in the Ministry of Training, Colleges and Universities’ apprenticeship program attended a Ministry-approved training course.

A woman called Hydro One to set up an account as she and her husband moved into a new apartment. Unbeknownst to the couple, Hydro One had set up an account in the wife’s name at the wrong apartment – and had been billing her for the neighbour’s electricity since 2006.

In early June 2008, a woman called FRO to complain that she had not received support payments from her ex-husband for six months.

A woman complained to the Ombudsman that she had not received a claim cheque that the Ministry of Transportation had agreed to send her five weeks earlier.