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1 Read the Ombudsman's FAQs about municipalities, universities, and school boards
2 Read our Hydro One report, and where to take your complaints.
3 Click to read more about the Ombudsman's latest report, to be released on Oct 22
4 The Ombudsman's third annual report on closed municipal meetings - Read More
5 Read about the Ombudsman's investigation into into the province’s services for adults with developmental disabilities who are in crisis situations

 


WHO IS THE OMBUDSMAN?

The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services. André Marin has been the Ombudsman since 2005 and his investigations have sparked numerous government reforms. Learn more about the Ombudsman
 

LATEST NEWS

Information for new Hydro One complainants
As of June 4, 2015, the Ombudsman no longer has oversight of Hydro One. This oversight was removed in the passage of the Building Ontario Up Act (Budget Measures) 2015. If you have a new complaint about Hydro One, please refer to these options.
Date: 06/05/2015
Ombudsman no longer able to take Hydro One complaints
(TORONTO – June 4, 2015) Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015.
Date: 06/04/2015
Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One
(TORONTO – May 25, 2015) Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent oversight of the utility in the public interest.
Date: 05/25/2015

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2013-2014 Annual Report highlights / Les faits saillants du rapport annuel 2013-2014
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Report: Better Safe Than Sorry report / Prudence est mère de sûreté
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Report: The Code / La loi du silence
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2012-2013 Report on Closed Municipal Meetings / Conférence de presse, rapport sur les réunions a huis clos 2012-2013
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