• Have  a complaint? Start the process  here
  • Ombudsman act. Our Law
  • Andre Marin. Ontario's Ombudsman
  • Investigations. Browse all investigations
1 More than 10,000 Ontarians have complained about Hydro One's billing and customer service in the past 13 months, Ombudsman André Marin announced at a news conference on March 11, 2015. He also reveale
2 The Ombudsman's third annual report on closed municipal meetings - Read More
3 Read more about Bill 8, The Public Sector and MPP Accountability and Transparency Act, 2014
4 Click to read more about the Ombudsman's latest report, to be released on Oct 22
5 Read about the Ombudsman's investigation into into the province’s services for adults with developmental disabilities who are in crisis situations

 


WHO IS THE OMBUDSMAN?

The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services. André Marin has been the Ombudsman since 2005 and his investigations have sparked numerous government reforms. Learn more about the Ombudsman
 

LATEST NEWS

Ombudsman receives 10,000+ complaints about Hydro One, urges utility to stop “cruel, deceitful” threats to customers
(TORONTO – March 11, 2015) Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.
Date: 03/11/2015
MEDIA ADVISORY: Ombudsman to provide update on investigation into billing and customer service at Hydro One
(TORONTO) – Ontario Ombudsman André Marin will provide an update on his latest investigation into billing and customer service at Hydro One on Wednesday, March 11 – at a news conference at 1 p.m. in the Queen’s Park Media Studio.
Date: 03/10/2015
Brighter days ahead for municipal accountability: Ombudsman
(TORONTO – January 27, 2015) After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his latest report.
Date: 01/27/2015

More news Autres nouvelles

FEATURED CASES

Powerful extension - a case about Hydro One A Case about the Ministry of Child and Youth Services
At a glance

LATEST TWEETS

DERNIERS TWEETS

  FOLLOW US SUIVEZ-NOUS
@Ont_Ombudsman

VIDEOS

Watch Video
Watch Video
2013-2014 Annual Report highlights / Les faits saillants du rapport annuel 2013-2014
Watch Video
Watch Video
Watch Video
Report: Better Safe Than Sorry report / Prudence est mère de sûreté
Watch Video
Watch Video
Watch Video
Report: The Code / La loi du silence
Watch Video
Watch Video
Watch Video
2012-2013 Report on Closed Municipal Meetings / Conférence de presse, rapport sur les réunions a huis clos 2012-2013
Watch Video
More videos