Ontario Ombudsman - Contact us

Contact Us

Do you have a complaint about an Ontario government service?

Fill in an online complaint form

Phone: 1-800-263-1830 – Complaints Line
Fax: 416-586-3485
TTY (Teletypewriter): 1-866-411-4211
E-mail: info@ombudsman.on.ca

Address:
Office of the Ombudsman of Ontario
Bell Trinity Square
483 Bay Street, 10th Floor, South Tower
Toronto, ON
M5G 2C9

*Please note that an appointment is recommended for in-person (walk-in) complaints.

Media inquiries only:

Linda Williamson
Director of Communications
416-586-3426
lwilliamson@ombudsman.on.ca

Ashley Bursey
Communications Officer
416-586-3521
abursey@ombudsman.on.ca

Patricia Tomasi
Communications Officer
416-586-3402
ptomasi@ombudsman.on.ca

1809

Year the world’s first ombudsman was established, in Sweden

TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS & PROGRAMS COMPLAINED ABOUT IN 2010-2011

Family Responsibility Office
Ontario Disability Support Program
Workplace Safety and Insurance Board
Hydro One
Driver Licensing
Legal Aid Ontario
Office of the Public Guardian and Trustee
Registrar General
Ontario Provincial Police
Ontario Health Insurance Plan

14,531

CASES HANDLED IN 2010-2011

TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS & PROGRAMS COMPLAINED ABOUT IN 2010-2011

Family Responsibility Office
Ontario Disability Support Program
Workplace Safety and Insurance Board
Hydro One
Driver Licensing
Legal Aid Ontario
Office of the Public Guardian and Trustee
Registrar General
Ontario Provincial Police
Ontario Health Insurance Plan

Total complaints about closed municipal meetings in 2010-2011

TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS & PROGRAMS COMPLAINED ABOUT IN 2010-2011

Family Responsibility Office
Ontario Disability Support Program
Workplace Safety and Insurance Board
Hydro One
Driver Licensing
Legal Aid Ontario
Office of the Public Guardian and Trustee
Registrar General
Ontario Provincial Police
Ontario Health Insurance Plan

112 million people

Aggregate audience reached by news articles about the Ombudsman in 2010-2011 (per FPinfomart)

TOP 5 REASONS FOR COMPLAINTS – 2010-2011:

Wrong, unfair decisions
Bad service
Delays
Miscommunication
Misread policies

“Rulitis”

Ombudsman Marin’s term for insistence on rules and procedure at the expense of common sense

TOP 5 REASONS FOR COMPLAINTS – 2010-2011:

Wrong, unfair decisions
Bad service
Delays
Miscommunication
Misread policies

14,531

CASES HANDLED IN 2010-2011

TOP 10 GENERAL PROVINCIAL GOVERNMENT ORGANIZATIONS & PROGRAMS COMPLAINED ABOUT IN 2010-2011

Family Responsibility Office
Ontario Disability Support Program
Workplace Safety and Insurance Board
Hydro One
Driver Licensing
Legal Aid Ontario
Office of the Public Guardian and Trustee
Registrar General
Ontario Provincial Police
Ontario Health Insurance Plan

1,963

Total number of complaints about the MUSH sector in 2010-2011

TOP 5 REASONS FOR COMPLAINTS – 2010-2011:

Wrong, unfair decisions
Bad service
Delays
Miscommunication
Misread policies

TOPICS

SUJETS

Find investigations and reports by topic:

Trouver une enquête par sujet :

Education & Training
Employment
Environment & Energy
Health
Law & Order
Licences & Certificates
Money & Property
Municipal Meetings
Social Services
Transportation & Tourism

YOUR FEEDBACK

VOS COMMENTAIRES

An Ontario citizen told me what an incredible job you all are doing for the people of Ontario. Thank you!

– Card signed ""A B.C. Citizen”

Mr. Marin, you and your staff are indeed heroes to regular Ontario citizens that just want accountability and responsibility in this province!

– Anne Patterson

We had 6 months of problems with FRO and you fixed them in only ONE WEEK! Thanks to the Ombudsman's office for their help. I'm sure that if they hadn't helped we would have gotten nowhere.

– Complainant

Thank you so much for taking on this issue and for exposing what has been happening.

– Complainant

You people are truly workers for the little guy (and girls).

– Complainant

Thank you from the bottom of my heart for everything you have done for me and for putting a smile on my face in dark days.

– Complainant

Thank you for helping me finally get my daughter’s birth certificate. Even with all the problems, the document still came much earlier than I thought that it would. You did excellent work with this.

– Complainant

Thank you for all of your hard work for the marginalized people of Ontario.

– Margaret Capes

In a perfect world, we wouldn't need positions like yours. However, that not being the case, as far as I am concerned, the people of Ontario are certainly well served by your office and staff.

– Complainant

We have confidence in your justice and humanity to continue to help us, as you have been doing thus far.

– Letter from pensioners' group