Current Opportunities 





 

Articling Student (2016 – 2017)

As an independent Officer of the Legislature, the Ontario Ombudsman sees his role as “humanizing government”. Last year his office handled some 27,000 complaints from the public about provincial government problems, and resolves issues through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Ombudsman’s work has resulted in positive systemic change benefitting millions of Ontarians. The Ombudsman is also responsible for investigating complaints that the municipal open meetings law has been contravened.
 
 
Under the direction of Senior Counsel, the Articling Student will be expected to manage a caseload of files. As a member of the legal team the student will assist or participate in a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.
 
This opportunity will appeal to students who want a hands-on articling experience making a meaningful contribution to the citizens of Ontario by promoting fairness, transparency and accountability within the public sector.
 
 
ABOUT YOU
 
·      Eligible to participate in the Law Society of Upper Canada Articling Program
·      Demonstrated interest and competency in Administrative Law
·      Balanced background including both paid and volunteer legal work
·      Superb interpersonal and analytical skills
·      Self-starter with a proven ability to work independently and within a team
·      Familiarity with social media and new technology is an asset
 
 
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.
 

Email your application that includes resume, covering letter, and law school transcript to careers@ombudsman.on.ca.

Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 5:00 pm on July 3, 2015.
 
We thank all applicants for their interest; candidates selected for the short list may be asked to provide a writing sample.
 
Please Note: Moving expenses will not be paid.
 
 
Early Resolutions Officer

Contract – 12 months
Team: Operations
Reports To: Assistant Manager, Early Resolutions
Salary Range: $62,971 to $78,715

As an independent Officer of the Legislature, the Ontario Ombudsman sees his role as “humanizing government”. In 2013-2014, his office handled some 27,000 complaints from the public about provincial government problems, through early resolution and investigation.  From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Ombudsman’s work has resulted in positive systemic change benefitting millions of Ontarians.
 

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

ABOUT YOU

Successful candidates will have the following:

 

·      A minimum of two years experience providing intake and complaint handling services in a similar organization

·      Post-secondary education in social sciences or law

·      Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

·      Ability to bring innovative thinking to an issue, while working within a prescribed framework

·      Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

·      Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

·      Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

·      Self-starter with a proven ability to work independently and with a team

·      Preference will be given to candidates with experience working with provincial government organizations including boards, tribunals and agencies

·      Familiarity with social media and new technology is an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.

To see the full job description, click here.

Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by 5:00 pm on June 5, 2015.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. New hires will be paid at the starting rate of $62,971.

 
 

 

Contract:  (Temporary - 12 month)
Team:  Investigations
Reports To:  Director, Investigations
Salary Range:  $73,116 to $91,396
 

 
As an independent Officer of the Legislature, the Ontario Ombudsman sees his role as “humanizing government”. Last year his office handled some 27,000 complaints from the public about provincial government problems, through early resolution and investigation.  From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Ombudsman’s recommendations have resulted in positive systemic change benefitting millions of Ontarians.
 
Investigators at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports.  Your work will play a crucial role in the development of the Ombudsman’s recommendations to improve governance.
 
This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with a diverse range of administrative fairness and maladministration issues.
  
ABOUT YOU
Successful candidates will have the following:
 

·      University degree (in a field such as law, psychology, political science, public administration) with a minimum of 2 years experience in investigations and/or administrative oversight
·      Recent experience (within last 3 years) working in an oversight function
·      Demonstrated experience in developing and executing investigation plans
·      Well-developed research and analytical skills
·      Experience preparing well-written, detailed reports
·      Working knowledge of provincial government organizations, boards and agencies, as well as knowledge of the Ombudsman Act
·      Proven ability to interview individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations
·      Demonstrated commitment to quality in service delivery and application of administrative fairness

 
Interested candidates must submit their application to Human Resources, outlining how their skills and abilities meet the requirements of the position, along with an up to date resume. 
 
Accommodation will be provided in accordance with the Ontario Human Rights Code.
  
To see the full job description, click here.
 
Applications must be received by 5:00 pm, Wednesday, June 5, 2015.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. 








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