Current Opportunities 



Position Title: Early Resolutions Officer 
File #: 15/16-03 (Contract – 12 months) 
Team: Operations 
Reports To: Assistant Manager, Early Resolutions 
Salary Range:  $62,971 to $78,715  

 

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations. 

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

 ABOUT YOU

Successful candidates will have the following: 

·      A minimum of two years experience providing intake and complaint handling services in a similar organization

·      Post-secondary education in social sciences or law

·      Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

·      Ability to bring innovative thinking to an issue, while working within a prescribed framework

·      Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

·      Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

·      Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

·      Self-starter with a proven ability to work independently and with a team

·      Preference will be given to candidates with experience working with provincial government organizations including boards, tribunals and agencies

·      Familiarity with social media and new technology is an asset

 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.  

Read the full job description
Apply here

Accommodation will be provided in accordance with the Ontario Human Rights Code. All applicants must be received by end of day on September 30, 2015 at 5:00 pm. 

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. New hires will be paid at the starting rate of $62,971.
 


 

Articling Student

Under the direction of Senior Counsel, the Articling Student will be expected to manage a caseload of files. As a member of the legal team the student will assist or participate in a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach. 

This opportunity will appeal to students who want a hands-on articling experience making a meaningful contribution to the citizens of Ontario by promoting fairness, transparency and accountability within the public sector. 

ABOUT YOU

Successful candidates will have the following: 

·      Eligible to participate in the Law Society of Upper Canada Articling Program

·      Demonstrated interest and competency in Administrative Law

·      Balanced background including both paid and volunteer legal work

·      Superb interpersonal and analytical skills

·      Self-starter with a proven ability to work independently and within a team

·      Familiarity with social media and new technology is an asset  

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Read more about the articling experience at Ombudsman Ontario (PDF)

Your application should include your covering letter, resume, and law school transcript consolidated into one document.  Please submit this document here – we will not accept applications that haven’t been submitted via this link.    

All applications must be received by September 18, 2015. 

Accommodation will be provided in accordance with the Ontario Human Rights Code. 

We thank all applicants for their interest. Candidates selected for the short list may be asked to provide a writing sample. 

Please Note:
Moving expenses will not be paid. 


 

 


We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

 

We look for people who:

·      Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
·      Can think innovatively within a structured framework, respecting existing processes and procedures
·      Are capable of multitasking, working through the finer details while still seeing the big picture
·      Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
·      Have strong analytical and interpersonal skills, and enjoy working independently 

Apply Here 

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